Bilal Zafar Email & Phone Number

Lahore, Punjab, Pakistan

• Retail Direct Group is a UK based E-Commerce Group, selling technology products & services in UK, from its own multiple platforms. I.e. www.LaptopOutlet.co.uk, www.FiveTech.co.uk, etc, as well as on the leading.
• Heading Pakistan Office, comprising the following teams: o Website Development & QA Team o E-Commerce Listing Team o SEO Team o Content Management Team o Social Media Community Management o HR
• Strategic Planning for optimally running the above teams, to contribute to overall Business Growth.
• Restructuring & Revamping processes, systems & teams for continuous improvement & sales growth.
• Overseeing the transition to SAP ERP.

Lahore & Islamabad Pakistan

• Major Services "Ur Digital Partner" Offers:1
• Consultancy & Training Regarding o E-Commerce Business Planning & Setup o Organizational Digitization o E-Commerce Trainings & Business Process Engineering2
• Tech Projects Management & Development o E-Commerce Solutions Development (B2C / D2C / Omni-Channel based / Marketplace) o Business Systems & Website Development o Mobile Apps Development (iOS & Android)3
• Managed Services o End-to-End Managed Services for all E-Commerce Functions4
• Full-Scale Digital Marketing Services

Islamabad Pakistan

• Major Achievements:
• Helped Telenor Pakistan to save PKR 150M in 2020 alone, through effective SIM Float Management & visibility, by implementing industry-first solution of Sim Issuance Tracking & near-real-time stock visibility at all.
• Optimized real-time distribution performance visibility for effective decision making and operational excellence.
• Revamped Strategy & Business Model for company’s Devices business, increasing profitability by 50% through effective partnerships & negotiations; and operational efficiency through process improvement.Major.
• Digitizing Sales & Distribution channel end-to-end for Telenor Pakistan
• Developing digital distribution strategy & channel, leveraging the digital footprint of retail base

Lahore, Pakistan

• Major Achievements:
• Increased brand’s yearly online sales by 2 times and Net Profit by 2.5 times within the very first 12 months of joining.
• Established UAE operational hub in Dubai for online sale operations for GCC region.
• Revamped overall E-Commerce Infrastructure of Nishat Linen including Technical Platform (from WooCommerce to Magento Enterprise) and associated integrations for future business needsMajor Responsibilities:
• Transforming Nishat Linen from Brick & Mortal Retail to Omni-Channel enabled E-Tail market leader
• Establishing E-Commerce strategy & business plans to maximize global market share, revenue and profit

Lahore, Pakistan

• Major Achievements:
• Founded group’s online business (JoChaho.pk) from scratch within 6 months of inception
• Designed & developed Strategy, Policies and Processes for the online selling platform
• Through rigorous Business Development efforts, established various strategic partnerships with vendors, technology partners, payment gateways and Logistics partners.
• Implemented a user-friendly multi-channel solution, comprising Magento-based shopping cart, Mobile App and an integrated Omni-Channel engine for a uniform Customer Experience
• Later on Enhanced the Business Model to an Online Marketplace, implementing a Seller Center and Order & Warehouse Management systems based on Laravel Framework.Primary Roles:

Lahore, Pakistan

• Major Achievements:
• Designed & Implemented telecom OSS network Integration Suite, saving approx. 0.5 million USD for WTL.
• Establishment of IT strategy in line with business goals & objectives, objectively ordaining future IT direction.
• Development of IT security & other policies and procedures in line with IT Strategy & industry standards.Primary Roles:
• Managing ICT Projects (Managing projects related to IS/IT development & automation; Telecom OSS-BSS integration; and coordinating all ICT’s cross-functional activities)
• Managing ICT Framework Enhancements (Ensuring strategic alignment of ICT function with business; developing & improving IT policies & procedures; and ITGC framework improvement and compliance)

Lahore, Pakistan

• Major Achievements:
• Optimized ICT framework by improving & streamlining many ICT processes.
• Introduced and established various standardized processes, such as Software Change Management, in-house software development, etc.
• Integrated multiple Business Support Systems to enhance effectiveness and control of these IT systems.Primary Roles:
• Performing Business & System Analysis Activities (Performing System Analysis & Design for ICT Projects; developing & enhancing procedures for various ICT functions; and reviewing & ensuring compliance to IT General.

Lahore, Pakistan

• Major Achievements:
• Contributed profoundly for ERP Implementation by aligning existing processes and systems accordingly.
• Just after 2 years of professional experience, was promoted to head the software development team.
• Integrated various in-house developed BSS with a third party financial solution.Primary Roles:
• Software Engineering (In-house software development; ensuring integration between IS/IT systems; and managing support & updates in legacy systems)
• System Analysis, Design & Coordination (Assisting in requirements engineering; coordination for streamlining ERP implementation; and assessing off-the-shelf solutions as per user requirements).

Mit (Masters In Information Technology), Information Technology

Merit-based scholarships in 3 consecutive semesters

Mba, Marketing

Major in Marketing, with 1 Distinction

Bcs, Computer Sciences (Sad, Software Engineering, Rdbms, Oop..)