Major Achievements & Contributions:• Worked with cross-functional teams to analyze data, forecast requirements and create 20+ Blanket Purchase Agreements.• Contributed to improving the annual PR to PO cycle time by 22.65% through implementation of procurement dashboard.• Conducted supplier qualifications for top 30 strategic suppliers in Oracle Fusion.• Maintained a 100% timely agreement renewal rate, achieving savings of PKR 10.58M (AUD $57K) through negotiations.• Led the migration of 108 physical agreements into ERP, reducing dark spend and ensuring payment records in the system.• Developed ERP (Oracle Fusion) SOPs for purchase requisition processing, purchase order creation, supplier registration, and, created a guide for suppliers on quotation submission.

Major Achievements & Contributions:• Analyzed data to improve KPIs, reducing MTTR from 30 to 18 hours & complaints resolution denial rate from 6% to 2%.• Collaborated with NOD and BO teams to address low Customer Happiness Index (CHI), improving it from 79% to 88% by resolving power level issues and scheduling maintenance.• Trained BO teams on Network Analyzer Fiber portal, enhancing data analytics skills for 20+ members across 5 offices.• Represented KTR-3 region in a one-week GPON ODN planning and design training, creating an ODN plan for Radio Pakistan Society using ARC-GIS software.• Received a certificate of service excellence from the Executive Vice President and Regional General Manager for driving operational efficiency and customer satisfaction through data analytics.• Recognized as a top performer in PTCL’s 15-day learning challenge for Microsoft Office Suite.