End-to-end consultancy and ownership of complex solutions projects. • Lead the company Quality / Analytics projects and pilots deployment. • Manage the needs assessment and discovery process with leading customers, including proof of concept.

Guide external clients to realize financial benefits and operational efficiencies by assessing their current operational procedures and determining improvements through the use of advanced business applications like Interaction Analytics, Quality Management / Quality Optimization

Nice System Certified, Nice Perform R3.5• Setting budgets and agreeing project time scales and deadlines with clients• Single point of contact for all communications between the customer and NICE• Ensuring effective quality control processes are in place to monitor deliverables produced• Responsible for identifying, analyzing, measuring and managing project risks• Assisting the technical team in their design and development tasks• Designing project covarage for… Show more Nice System Certified, Nice Perform R3.5• Setting budgets and agreeing project time scales and deadlines with clients• Single point of contact for all communications between the customer and NICE• Ensuring effective quality control processes are in place to monitor deliverables produced• Responsible for identifying, analyzing, measuring and managing project risks• Assisting the technical team in their design and development tasks• Designing project covarage for implementation.• Implementation of Nice Recording System R3.2, R3.5 including SQL DB, PBX Integration, Analog/Digital/VoIP based Recording and Archiving Solutions for projects of major banks and call centers in Turkey (1K-3K seats)• Responsible for supported customer’s high level Nice solutions for top 20 Banks and Call Center Projects in Turkey• Working on Installation Testing Procedure (ITP)• Troubleshooting any open cases related with Voice Recording and Archiving• Creating troubleshooting documents for support and maintenance• Supporting end-user based on open cases for Nice Systems• Finding new Solutions for several different PBX Integration with Nice Voice Recording Systems Show less

Team leader of Outsource Team- Manage 4 Specialist.-Providing knowledge transfer as needed to the other support teams and project managers.

Responsible for supported customer’s low level Nice solutions for several smallest Banks in Turkey Call Center projects.To establish Analog/Digital/VoIP based voice recording systems, perform their maintenance and provide end users with education about the recording systems in call centers, branch offices of banks, etc.

- 3 servers farm management- 2000 -2003 windows server management- IBM lotus notes mangement and exchange server installations and mailbox migrations- HP openview and Data Protector Disk Management