Bill Adkins Email & Phone Number

Florida, United States

Greater Tampa Bay Area

Greater Tampa Bay Area

Develop and project manage digital training content and engaging learning experiences for customer, partner and employee training on Tealium's suite of products. Collaborate with internal teams and subject matter experts to design, develop and deploy digital learning solutions through the enterprise Learning Management System. Duties include graphic and instructional design, SCORM and multimedia development, and process improvement for training asset production and deployment.

Tampa, Florida, United States

Lead the Digital Learning function to deliver on revenue and member engagement goals through webinars and online courses. Lead global cross-functional teams and projects related to the administration and operational use of the Brightspace Learning Management System (LMS), the Zoom Webinar platform, and numerous operational process improvements. Engage, contract and collaborate with vendors and partners to design, develop and deliver webinars and online courses.

Tampa/St. Petersburg, Florida Area

Perform analysis, design and development of eLearning courses, videos and classroom-based training materials, and deliver virtual and classroom training programs to internal employees and customers for a comprehensive suite of health care quality and compliance software solutions. Administer user records and courses in the Torch Learning Management System (LMS). Organize and facilitate new hire orientation.

Largo, Fl

Conducted training needs analyses to create and execute annual education and development plans for over 1000 supply chain employees between the East and West Florida divisions, from technicians to managers, directors, and C-suite leadership, and negotiated with divisional leadership to determine priorities. Designed, developed and delivered classroom instruction and educational programs related to computer systems and skills, policies and procedures, competency and leadership development for the divisions’ employees. Administered the HealthStream Learning Management System (LMS) training records, reports and assignments for divisional employees. Organized and delivered instruction for periodic new hire onboarding. Managed the divisions’ Associate Director Supply Chain (ADSC) internship program including recruiting, curriculum administration and compliance, participant rotation coordination, coaching, leadership workshop facilitation and program graduation. Promoted and led corporate education and communication initiatives.• Achieved 100% compliance with company’s onboarding education requirements for new hires, transfers and promotions for each of the 2 divisions under my purview.• Conducted training needs analysis for each of the 2 divisions under my oversight through surveys and interviews with senior leaders and converted those needs into 12 months of education and development programs aligned to the needs.• Redesigned the new hire onboarding programs for each of the 2 divisions under my purview to improve learner retention and engagement.• Earned certification as a VitalSmarts® instructor

Tewksbury, Ma

Applying adult learning theory and sound instructional design principles, oversaw and directly contributed to the design, development and delivery of engaging and interactive classroom and eLearning courses, learning programs, and user documentation for customers, sales and distribution partners for the operation of portable analytical instruments and companion desktop software. Interfaced and collaborated with Marketing, Sales, and Engineering teams on the design and development of course content and on the production and post-production of multi-media content. Assessed training content and instruction for feedback into continuous improvement opportunities.• Won an Innovation Award for researching, proposing, designing and implementing the “Virtual Center of Excellence”; an online portal and repository of curated content that combined 2 older and disparate systems of educational, marketing, sales and technical service documentation supporting 9 product lines.• Using Lectora eLearning course authoring software, created 3 eLearning courses on product theory and operation to replace the need for on-site instructors, saving thousands of dollars in recurring travel costs.• Designed, organized and delivered instruction for a 5-day global training program for the on-boarding of new sales employees and distribution partners representing 9 product lines and 4 market verticals.• Earned Master’s Degree in Instructional Technology Management while working full time.

Tewksbury, Ma

Led pre- and post-award activities related to the government acquisition of security equipment for use in airport checkpoints including contract compliance, generation of contract deliverables, and responses to RFPs. Authored program-level deliverables for government contracts and service initiatives, oversaw technical development, change management, and testing of products and services. Served as project manager for the design and development of prototype instruments for delivery to the US government, along with associated document deliverables such as user guides, technology transition plans, requirements documents and status reports. Designed, developed and implemented warranty, support and customer training products in support of the company’s hand-held chemical analysis devices.• Led a cross-functional team of engineers, product managers, service and financial SMEs in the government procurement process resulting in a $100K contract award for checkpoint security equipment.• Concurrently designed and developed 3 instructor-led operator courses that were strategic components of multiple government orders for products and services totaling over $25M• Orchestrated a data collection and analysis effort that led to a proposal to senior management for a service portfolio restructuring expected to grow service revenues by $2M annually• Served for 10 months as the interim Product Manager for a first-of-its-kind dual-technology handheld analyzer, ensuring continuity in the new product development cycle and the successful, on-time launch of the product to the market.• Earned Project Management Professional (PMP) certification.

Peabody, Ma

Managed P&L performance of a $6M service business for the Security Systems Division, encompassing Field Service, Installation, Training, Technical Support, and Factory Repair Depot for explosive detection systems. Supervised performance, training, and development of 14 direct reports, including 13 Technicians and 1 Manager. Conducted mission-critical training, installation, upgrades, servicing, and technical support for complex Computed Tomography (CT) scanners used in airports to detect explosives in passenger bags. Generated service-specific documents and deliverables for TSA programs on product services, responses to RFPs/RFQs, field performance data reporting, and contractual compliance.• Using real-time display of scanner performance data, improved operational availability from 96.5% to 99% and decreased mean downtime from 3.6 hours to <1 hour during a 15-month pilot program involving 5 CT scanners dispersed geographically across the U.S.• Exceeded planned installation times of 5 pilot systems by 57% utilizing field engineer downtime to rehearse installations to resolve potential issues.

Wilmington, Ma

Oversaw field and depot-level service revenues of $11.2M per year, to include TSA preventative maintenance and customer training for Explosives Trace Portals (ETPs) and Explosives Trace Detectors (ETDs), as well as commercial and government parts and repair activities for ETPs, ETDs, and handheld instruments. Managed group of 26 geographically dispersed direct reports, including Field Service Engineers, Depot Repair Technicians, Support Engineers, and Training Specialists. • Reorganized the service department and implemented a Kanban system to achieve a reduction in parts order fulfillment time from 8.5 days to just 1 day• Reorganization efforts also resulted in a decreased Depot Maintenance Time (DMT) from 23 days to 7 days in less than 3 months.

Wilmington, Ma

Took over for departing Program Manager to install the first 29 production Explosive Trace Portals to the TSA. Trained users in operation and maintenance, and coordinated with planning, manufacturing, TSA headquarters, and local TSA authorities. Reviewed contracts to ensure compliance and generated several contract deliverables including management plans, test plans, procedures, monthly field performance data collection, analysis and reporting. Resolved significant roadblocks and technology issues and developed new business. • Delivered $6.9M new instrument and services revenue.• Achieved $237K in savings related to travel and living expenses.• Built a pipeline of $17.9M in service leads, contracts, and orders.• Resolved $2.3M in past-due accounts.

Wilmington, Ma

Supervised team of 18 Field Training Engineers and Administrative staff to direct daily tactical operations for the Field Training Department. Created ISO processes and programs for certifying trainers; evaluated programs and processes to maximize resource utilization. Collaborated closely with cross-functional teams to prepare curriculum materials and train instructors on New Product Introduction (NPI) programs and support for forecasted sales.

Needham, Ma

Performed all aspects of project management and implementation for enterprise software solutions include planning, scheduling, delivery, and resource management for 30+ consultants and instructors. Interfaced with clients, project teams, internal management, Technical Support staff, Sales staff, and Research and Development staff on various issues and roadblocks related to project timelines to maintain strict controls over timelines and budgets. Monitored project scope carefully to avoid overruns on contracts. Maximized compliance with implementation methodologies and minimized impacts to schedules and budgets. Led enterprise software implementation at a major data storage manufacturer with excellent results, leading to follow-on sales of software and services valued at over $2M.

Ms, Instructional Technology Management

Bs, Computer Science