Bill Baxter Email & Phone Number

Youngstown, Ohio Area

Planned, tested and deployed XenApp 6.0 to replace Citrix 4.5 environment. Assisted in the implementation of a Microsoft CRM solution for HBKS Wealth Advisors, LLC.Built presence awareness and online meeting platform with Microsoft Lync 2010.Converted company’s email from Lotus Notes to Microsoft Outlook 2010. Implemented a coexistence environment with Lotus Domino and Microsoft Exchange 2010.Responsible for company’s email system, data backup, antivirus protection, computer encryption, Windows Update Services, firewalls, routers, Citrix and web filtering. Support user handheld devices using Exchange, Blackberry and Lotus Traveler.Assist with escalated Help Desk support.Assist with VMWare virtual server management.Work with IT team members on mass computer deployments using Norton Ghost.Monitor help desk calls and emails for twelve offices and three hundred accountants and financial services personnel.Travel to remote offices to support mergers and acquisitions. Configured Cisco PIX firewalls for remote offices.Coordinated WAN telecommunications provider replacement from Qwest to PAETEC. Implemented an offsite backup solution with eVault software.Converted the company’s wireless system from WEP to WPA2 / AES / RADIUSPerformed Lotus Domino and Sametime upgrades.Implemented a web filtering system with Edgewave’s iPrism appliance. Improved Network monitoring with Netflow Analyzer and Riverbed appliances. Scanning setup with Ricoh copiers and Docaccel software

Planned and setup a new Windows domain, a new firewall and a new email system for separation from parent company.Setup Cisco VPN and Citrix Presentation server for remote users.Ensured IT policies and procedures were in compliance with Sarbanes Oxley regulations.Managed help desk calls for more than one hundred users in multiple locations.Monitored the security of all networked devices with IP360.Monitored operating system and antivirus patches / updates.Supported claims management and agency underwriting management systems.Updated disaster recovery procedures annually and as needed.Provided blackberry support.Monitored SQL, AIX and online backup status on a daily basis.Provided telephone system support and training.Prepared budgets and handled all IT procurement needs.Managed server upgrades and migrations.Tracked software licenses and hardware / software maintenance contracts.

Directed soldiers in Fire Direction Control for M109A5 Howitzers.Supervised 11 soldiers during a deployment in support of Operation Enduring Freedom.Supervised team of soldiers during a deployment in support of hurricane Katrina.

Repaired, installed and troubleshot computers.Responded to help desk calls for 25 bank branches.

Setup and maintained network user accounts in Banyan Vines.Installed and upgraded all hardware and software for 25 users.Processed Military Police reports for the Fort Myer Military Community.

Associate'S Degree, Computer Information Systems; Applied Science, 3.76

Education record