• Provided exceptional customer service and personalized IT solutions. • Remediated virus and malware incidents on Windows workstations and server operating systems• Deployed hardened Windows XP, Windows 7 and Windows 8 operating systems for various businesses throughout the region.• Built custom desktop computers. Worked with customers to determine hardware needs.• Diagnosed various workstation and server issues and rebuilt as required

• Assisted in the design and implementation of Symantec’s Data Loss Prevention Network (http/https/FTP/SMB/SMTP/Instant Messaging) and Endpoint (printing, copy/paste, USB, network storage, http/https/IM/email) security solutions. • Created DLP Network and Endpoint policies to detect and proactively block restricted data elements such as SSN, PCI, NERC (North American Electric Reliability Corporation), and NRC (Nuclear Regulatory Commission).• Processes and procedures were implemented with Corporate Investigations whereas policy violations were validated with associates and leadership. For authorized incidents exemptions were put in place to minimize business impact. Any violations deemed malicious were escalated to Human Resources and or the Legal department.

• Managed company’s Active Directory (Windows Server 2008 R2) environment; user administration (create/delete), group management, maintaining file share permissions and assigning RSA MFA token issues. • Managed ticketing system (Gemini) to assist onsite and offsite customer issues ranging from printer driver issues, local/remote permissions, software installation and patching, training, password resets and VPN connectivity.• Configured and diagnosed VPN configuration settings (RSA tokens) for new and existing off-site users.• Created and maintained documentation for a variety of computer, software, and VPN procedures.