Sales Operations Support contact for Commercial and Enterprise Sales teams. Maintained Salesforce.com order entry best practices to ensure operational accuracy from legal, accounting and financial reporting perspectives. Create proposals, quotes, and statements of work. Provide seller training on departmental processes, order entry and drafting documents. Identify ways to simplify complex processes and collaborate with multiple departments to ensure internal requirements are met. Collaborated with Legal, Finance and Accounting teams to optimize deal pricing structure and contracting terms. Creating and operationalizing products and services in Salesforce.com. Interacting with product management and other internal stakeholders to gather business requirements while understanding system functionality and impacts. Solid understanding of the entire product portfolio.* Provided quote and opportunity support for commercial and enterprise accounts.* Supported outside and inside sellers quotes, pricing and client facing proposals.* Generated accurate data from accounting and operational systems to ensure precise proposal/quote creation that matches active client services.* Maintained Salesforce.com order entry best practices to ensure operational accuracy from legal, accounting and financial reporting perspectives. * Enabled proposal creation that met approval requirements and was the liaison between sales, legal, finance, billing and operations.* Managed pricing approvals, non-standard service requests, non-standard contract approvals, ongoing product reporting and forecasting results for executive meetings. * Analyzed and developed recommendations for improving sales operational effectiveness including the use of Salesforce.com.* Developed resolutions to complex problems that required frequent use of creativity, product creation and SKU management.* Cultivated a solid understanding of the entire product portfolio and implementation in Salesforce.

* Covered enterprise operations for the entire UPS Retail Sector.* Provided direct contact support for all UPS Vise Presidents and Directors* Prepared and distributed weekly/monthly/quarterly/annual account volume, revenue and performance reports to Enterprise Vice Presidents and Enterprise Directors.* Researched and analyzed customer package, freight, forwarding and distribution data from Salesforce, ESP. Data Warehouse, BIA, TEAMs, Sharepoint documents and other sources for sales planning, customer reporting and ad-hoc analysis. * Provided and was responsible for weekly/monthly revenue reporting, new store placard requests and replacement placards for the Foot Locker account.* Ran Microsoft Access database queries to update tables, delete invalid information, identify duplicate information, enter/edit records and filtered information for reports.* Performed as the point of contact for Century Link security access for all UPS drivers.* Prepared reports and confidential information for business review meetings.* Attended weekly/monthly enterprise sales team conference calls.* Created and maintained accounts in ESTAT and ESP on a daily basis.* Implemented all new UPS COD enhancement contract agreements and addendums.* Approved UPSC Declared Value Domestic and Cargo International insurance coverage below $500K. * Renewed UPSC custom bonds.* Performed peer audits on contracts for accuracy prior to final processing.* Tracked and researched missed payments via UPS Manifest Site.* Processed changes to book accounts.* 2014 Quality Performance Rating 100%* 2013 Quality Performance Rating 100%* 2012 May Net Promoter Score of 100%* 2012 Quality Performance Rating of 103%* 2011 Quality Performance Rating of 103%

* Sold VIP table and bottle services to corporations, clients and business travelers.* Responsible for account relations between Caesars Palace and VIP customers.* Responsible for networking and self-generation of all sales

* Managed sales for the Southeast Region.* Sold and presented automotive software to automobile groups and manufacturers.* Managed relationships with all major automobile groups, manufacturers and restylers. * Generated new business through cold calling in the automotive field.

* Sold services to key decision makers within a variety of industries.* Provided voice, internet and data solutions for business development through cold calling, inside telephone sales and B2B.* Responsible for building new business and client base.

* Sold AT&T products and services to key decision makers.* Provided voice, internet and data solutions for business development through a consultative sales approach to over 500 businesses.* Trained new hires and helped them adapt into their role. * Achieved and exceeded sales objectives including voice, data and customer retention.* 2007, achieved 215% of quota* 2006, achieved 145% of quota* 2005, achieved 103% of quota

* Sold wireless services including GSM, EDGE and Blackberry.* Managed customer accounts and generated new business.* Met quota each year.

* Sold B2B telecom equipment and voice data services.* Met annual B2B sales revenue of $300,000.* Managed client relations for assigned accounts using Avaya, Cisco and Octel.* Penetrated a geographic territory successfully in metro Atlanta.* Promoted to manage SAP training for Coastal South region.* Acted as primary liaison between assigned account base and field base account executives.* Managed entire sales process from initial technical interview to final delivery.* Promoted to support Government Account team.* Focused on customer satisfaction during all phases of the implementation process.* Obtained Level 4 certification on Lucent’s SAP database.* 1999-2000 Top Producing OPI with $800,000 revenue per month.* 1999 received Award of Excellence.