Technology is one of the most important differentiators in most enterprises. Managed effectively, it will drive efficiency, provide agility and improve operations. As an IT leader, I have successful track record and a passion in leading and advising enterprises to maximize their IT Operational effectiveness, implement smart solutions, reduce risk and exceed expectations for internal and external customers.Having spent the bulk of my career in financial services I have a strong foundation in the technology landscape, and have spearheaded initiatives and guided functional areas that have led to major improvements in operational effectiveness, resilience, and strategic gain. At Citizens Bank, the Nextgen Monitoring Solution I implemented helped stabilize the Online Banking platform and other critical applications.At Service Credit Union I led and managed the implementation and development of Salesforce CRM and Mulesoft API Integration platforms that are key staples to a new, digital-driven foundation consolidating and exploiting data from core banking, loan origination systems, and other sources.A listing of my core competencies includes:▪ IT Service Management▪ IT Operations▪ Application and Infrastructure Monitoring▪ API Integration▪ Cloud Computing & Management▪ Salesforce CRM▪ IT Asset Management▪ ITIL Processes▪ Strategic Planning▪ Vendor Management