Remained aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.Reviewed and interpreted vendor contracts to effectively enforce all requirements. Enhanced event space quality by partnering with construction crews and contractors to complete maintenance and repairs.Liaised between company and owners to address and remedy ongoing concerns. Showed tenants around properties, highlighting features and redirecting concerns to capture interest.Coordinated general maintenance and major repairs to keep facilities operational and attractive.Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.Negotiated with outside contractors to obtain reasonable fees for Propane and Septic work.Inspected grounds, facilities and equipment to determine repair and maintenance needs.Inspected properties regularly to identify deficiencies and schedule repairs.

Troubleshot and resolved issues with peripheral devices such as printers and copiers for end users.Documented all facets of technology department operations, including network infrastructure, licenses and FAQs, facilitating consistent responses and team operations.Trained team members and users in newly implemented and emerging technology to enhance business productivity.Configured all hardware devices and software settings to optimize network performance.Installed wiring, cabling and devices to establish, repair and improve network.Developed and managed project plans while providing status updates to management. Developed and maintained accurate network documentation and Visio diagrams to provide management with proper understanding of organizational needs.Prepared technical architecture proposals for enhancements and integration of existing third party software systems.Monitored project budget through the careful assessment of resource usage and task management to ensure that costs were kept low.Responsible for implementation of new mainframe development project.

Monitor Comcast’s West Division network infrastructure by using various surveillance equipment, tools and reported information to identify and determine the impact of an event. Also provide software/hardware maintenance and break/fix support for impairments in an effort to reduce downtime within a service provider network infrastructure. Responsible for the Oregon, Utah, Arizona and Washington Market

Monitor and respond to impairments related to Comcast's Hybrid Fiber Coax network pertaining to the Xfinity product line.

*Help maintain the coax and fiber plant from the fiber hubs to the premise for the entire Snohomish County.*Repair physical damage to coax and fiber with a MTTR of under 60 mins.*24/7 oncall rotation and pulled overtime as needed.*Setup and maintain HFC Nodes and other active devices including but not limited to Harmonic Lightwave, Aurora, and Motorola (General Instrument)

Perform routine troubleshooting and resolve any service failures for Cable Television, High Speed Internet, and Telephony issues. Other duties include surveys, locates, outage repair, on-call duty, shift work, track/repair CLI, power supply maintenance, construction maintenance, cable television installations, disconnects, pre-wires, change of service, service calls, CLI ride-outs, and MDU wiring for residential and business customers.