Bill Davis Email & Phone Number

1485 Yauger Rd. Mount Vernon, Oh 43050

Mount Vernon, Ohio, United States

Columbus, Ohio Area

Directed the risk and control environment for the Image Archives in on-shore and off-shore locations, ensuring compliance with regulatory agencies.Developed Key Performance Indicators and Key Risk Indicators driving business decisions.Integrated the redesign and sustained improvement of the Risk and Control Self Assessment controls to clarify potential risks in the archive space.Lead key programs such as Accelerated Access, Mortgage Bank OCC, Monetary Authority of Singapore (MAS) audit, and key access control initiatives to bring archive tools in compliance with corporate standards.

Columbus, Ohio Area

Cultivated up to eight User Acceptance Testers and Business Analysts.Influenced change process improvement initiatives that resulted in 75% reduction in unsuccessful changes.Implemented joint meeting of IT and Operations for review of upcoming changes resulting in improved collaboration and reduced cycle time of weekend implementations and increase client satisfaction. Rehabilitated a Lessons Learned process that included tracking of all root cause activity to completion.Created and implemented a readiness review process for production changes, thereby reducing help desk call time by 30%.Oversaw the viewer and archive follow-up audit and received a “satisfactory” rating, the highest rating provided by the audit team.

Columbus, Ohio Area

Managed the implementation of a new global document scanning product Eliminated redundant processes saving implementation resources by 10% Facilitated multiple problem solving sessions with various customers, technical teams and business partners. These sessions lead to increased customer satisfaction, improved system reliability and reduced unit cost.

Columbus, Ohio Area

Managed the Columbus, Ohio site and team members in Houston, TexasIdentified and closed gaps pertaining to reconciliation of loads into the archivesFacilitated problem solving sessions with business partners translating into a reduction of missing items into the archive by over 50%

Columbus, Ohio Area

Developed and managed a Competitive Intelligence team in an operations environmentAssisted in the development of the Strategic Planning GroupDeveloped and administered Facilitation Skills trainingFacilitated over 75 sessions driving to root cause and brought resolution to critical production issues

Columbus, Ohio Area

Credit and Debit Card Operations