Bill Deitz Email & Phone Number

Orlando, Florida, United States

United States

Lake Buena Vista, Florida, United States

Orlando, Florida Area

Orlando, Florida Area

Entertainment Benefits Group (EBG) is one of the largest privately held travel and entertainment providers in the United States. Primary responsibilities to include:Premium Concierge Services for our Corporate Circle VIP Program and Premium ExperiencesProvide leadership to the Data and Quality Assurance team to ensure Brand integrity, exceptional service and deliveryManage team members to include call center operations, customer care and date specific operations for worldwide ticketing for broadway shows, major theme parks, various entertainment venues, ski resorts and major hotels Provide corporate to corporate ticketing access and technology for companies such as Walt Disney World, Universal Studios, SeaWorld and various other organizationsDouble digit increase in sales with higher conversion rates while improving retention, morale and KPI’s for multiple departmentsFacility and asset maintenanceSenior leadership developmentMaintain internal and external partner relationships to provide seamless experiences

Disney'S Pop Century Resort & Disney'S Art Of Animation Resort

Houston, Texas Area

Increase management's effectiveness by recruiting, selecting, orienting, training, coaching, counseling, and disciplining managers; communicating values, strategies, and objectives; assigning accountabilities; planning, monitoring, and appraising job results; developing incentives; developing a climate for offering information and opinions; providing educational opportunities.Develop strategic plan by studying technological and financial opportunities; presenting assumptions; recommending objectives.Accomplish subsidiary objectives by establishing plans, budgets, and results measurements; allocating resources; reviewing progress; making mid-course corrections.Coordinate efforts by establishing procurement, production, marketing, field, and technical services policies and practices; coordinating actions with corporate staff.Build company image by collaborating with customers, government, community organizations, and employees; enforcing ethical business practices.Maintain quality service by establishing and enforcing organization standards.Contribute to team effort by accomplishing related results as needed.Skills/Qualifications: Performance Management, Staffing, Management Proficiency, Coordination, Coaching, Developing Standards, Financial Planning and Strategy, Process Improvement, Decision Making, Strategic Planning, Quality Management

Property Management, Process Improvement, Team Training and Development, Recruiting, Revenue and Inventory Management, Operations and Sales Consulting

Orlando, Florida Area

Responsible for supporting and enabling the Business and Market execution process with a primary focus on optimization of sales and usage inventory for all Marriott Vacation Club International brands. This included data compilation and analysis for all existing reporting and future requests as well as surfacing process improvement recommendations for consideration.

Repsonsible for guest service and attractions operations, scheduling, training and development. Labor analysis and workload development. During this time I also had the opportunity to lead signature special events, assist in the opening of new attractions and facilities. Duties included but not limited to Park Duty Manager, Guest Service Manager, Ticketing and Attractions Manager, Labor Maintenance Analyst, Signature Event Manager, Sports and Recreation Manager and emergency management team member.