Duties included developing new applications and application changes, Web development, system and application support, customer support, testing and deploying to production on Linux servers and Windows PC’s.• Migrated Visual C++ applications from MySQL C-API to Oracle OCCI.• Developed secure Web-based customer credit card payment system.• Developed system to interface a PC application to a remote DOS-based legacy warehouse order processing system.• Developed method for interfacing to external barcode reader/scale to automatically record the received item weight using HTTP.• Developed method to transmit bitmaps between PC’s using sockets in Visual C++.• Developed socket-based desktop applications for synchronized control of warehouse order processing system, file based data entry, and high-speed label printing using Visual C++.• Developed applications for data processing, reporting (using Crystal Reports), and courier system management using C# with Click-Once deployment.• Developed a Pocket PC application using the C# compact .NET framework and SQL Server for customer order delivery management including downloading route, order details, signature capture, and an application for management of truck loading at warehouse dock.• Developed JavaScript widgets for customer date/time selection and for auto-completion with AJAX for Web site.• Developed customer e-commerce and operations Web sites using PHP (Zend), JavaScript and AJAX.• Developed Web Service.• Developed Oracle PL/SQL packages, stored procedures and functions.• Performed Rapid Application Prototyping, Proof of Concept, and Wire Frame Modeling.• Onsite development and direct customer consultation during design and POC work.• Experience as lead programmer through the entire Software Development Cycle; Concept, Design, Documentation, Development, Quality Assurance, Delivery and Application Support.• Maintained code of legacy Web site using Perl.

Duties included CTI/IVR application design, development, installation, and system support for the call centre. Also support of related systems and the following:• Develop Computer Telephony Integration desktop application for monitoring call centre calls using Visual C++.• Interface IVR applications to other systems• IVR application development• Application maintenance• Perform regular system maintenance• Troubleshoot and restore CTI/IVR and related systems• Oracle database table design and data extraction• Develop DLL’s to extend IVR system• Process voice recordings• Install and configure hardware• Provide On-call support• Maintain IVR FAX system• Maintain IVR Intranet report system• Maintain IVR credit card payment system