Bill Elder Email & Phone Number

Bowling Green, Kentucky, United States

Tech Impact is a nonprofit on a mission to use technology to serve the world better. We offer acomprehensive suite of technology services, including managed IT support, data and strategy services, telecommunications, and cloud computing integration and support. We also operate an award-winning IT training program designed to help young adults launch careers in the IT world. With offices in Philadelphia, PA, Wilmington, DE, Washington DC, and Las Vegas, NV, Tech Impact has been delivering services since 2003 to thousands of national and international nonprofit organizations.The Customer Engagement Manager will support existing key Managed IT Support customers. This includes customer support to review Help Desk ticket reports and customer service levels; create quotes for upcoming projects such as hardware replacement, network upgrades, cloud migrations, and telephony needs and provide timely information to customers. In this role, the Customer Engagement Manager will work closely with the Senior Technology Advisor, Account Managers, and Help Desk associates as a team.

Retired. Volunteer at Neartown Recovery (neartownmurray.org) in Murray, KY, leading the technology decisions for the company. Neartown has a staff of 20+, and I maintain the Office365 environment. I also provide technical support and technical expertise on technology purchases as well as training. I coordinated the move of their email services to Office365, as well as writing technical documents such as their Technology Disaster Recovery plan, and Acceptable Use Policy for Technology.

Murray, Kentucky

Responsible for translating the vision and strategy of the company into a cohesive, sustainable, and scalable architecture. Assess current capabilities, propose solutions, provide vendor selection analysis, and recommend development when necessary to maintain or extend applications. Bridge the gap between the business and IT, clearly communicating with all levels of the organization, and equally balancing outcomes at a Corporate, Provider, Client, and User level.

Murray, Ky

Responsible for client solution design, ensuring that the overall solution that is designed and sold to the client (including the different technical or service components) meet the client requirements and are deliverable. This position plays a key role in the pursuit of new business, analyzing the client’s business requirements to craft winning and deliverable solutions that are commercially acceptable to the customer. Responsible for end-to-end design of the total service being sold to the client. Works in close collaboration with sales, bid management and service delivery, internal and external partners, orchestrating and enabling deal wins, contributing to smooth service transition and successful handover to the service delivery teams.

Translated clients’ business requirements into specific system and Cloud offerings (hybrid, private, and public). Analyzed requirements through systems, applications, and/or process design specifications, and cost case developments. Helped clients understand how solutions enable new business models, revenue streams and affect their competitive positioning. • Helped propel cloud organization with unique skills, temperament, and teamwork. Improved success in highly competitive organization and generated $25M of revenue in key Fortune 500 Strategic Outsourcing accounts.• Received Client First award for distinguished client service satisfaction and led technical solution design work under intense pressure.• Presented company’s point of view on Cloud and digital systems of engagement to C-level client executives, as well as client’s deepest technical experts in over 50 solution engagements, that resulted in 14 signings. • Provided up-to-date technology with Cloud solution designs, attended 2 Technical Sales Academies, obtained 5 IBM Open Badge certifications and completed 3 Zerto classes in the last two years. Included these new technology offerings in the 14 contract wins.

Engaged directly and led teams composed of IT Specialists, IT Architects, Business Partners, Solution Managers in matrixed / cross functional environment, as well as interacted with key stakeholders (primarily face-to-face), to understand client business and tactical problems, developed complex solutions and cost cases. • Became immersed in new technologies such as Cloud and in the areas IaaS and PaaS solution engagements as IBM acquired SoftLayer. Selected as one of the first fifty IBM technical employees to attend training on the new Cloud offering. Mentored others in the TSM profession in the capabilities of using SoftLayer.• Acted with sense of urgency and recognized when additional resources were needed to make deals happen, facilitated the first managed services offering signed with IBM/SoftLayer within Strategic Outsourcing organization for a Fortune 500 client.

Sold and negotiated one-of-a-kind complex business relationships in SMB sector. Led sales engagements of SMB solutions with intricate IT and business requirements. Worked with opportunity identifier in final stages of deal qualification. • Managed customer relationship and participated in complicated solutioning, established beneficial, highly competitive pricing and won $4M Business Partner Managed Hosting opportunity.

Developed, built, articulated, and assisted with sale of technical solutions with Delivery Business Partners offerings in eBusiness and Managed Hosting areas. Led technical engagements and implemented SMB solutions with intricate IT and business requirements. • Drove innovation with input to development of new business solutions, improved speed, cost effectiveness and profitably. Delivered value to clients in engagements. • Assumed leadership role among peers as well as other groups. Worked with Business Partner Delivery offering team which resulted in 18 signed engagements worth $6M.• Served as Solutioning Group's subject matter expert for 3 Business Partners (Quality Technology Services, Peak10 and MindShift), represented IBM on weekly pipeline calls with QTS and MindShift and hosted "deep dive" calls with our business partners for peers, which enhanced internal knowledge and promoted teamwork. • Recognized by management as an experienced and dedicated team member who supported eBusiness space, generated 48 contracts worth over $50M revenue.

Designed clear and accurate web hosting solutions, which met or exceeded customers stated requirements. Ensured solutions were successfully reviewed through ERC/QA and delivered to sales on or before the delivery date. • Enhanced knowledge of eBusiness service offerings and design philosophies through informal and formal education, research, collaboration with other groups and outside sources. • Received IBM “Global Services Americas - Leadership Award” and IBM “Went Beyond Award” for solution architecture excellence in winning largest Managed Hosting contract with a Fortune 500 financial company.• Provided exceptional technical expertise and demonstrated knowledge of eBusiness service offerings and best practice design and led solution design to implement a new offering such as Services Anywhere infrastructure to support monitoring tools required for enterprise customers.

Murray, Ky

Murray, Kentucky

Paducah, Ky

Paducah, Ky

Paducah, Ky

Springfield, Va