Bill Elder

Bill Elder Email and Phone Number

Customer Engagement Manager - Technical Services @ Tech Impact
philadelphia, pennsylvania, united states
Bill Elder's Location
Bowling Green, Kentucky, United States, United States
About Bill Elder

Experienced professional, leveraging diverse technical expertise in Cloud, Customer, Security, and Data Center infrastructure design and technical sales, as well as cost analysis and containment to create competitive solutions and product offerings to improve quality.Skilled in Cloud, Customer, Security, and Data Center infrastructure solutions, using reference architectures and methodologies with innovation and resourcefulness to achieve customers’ specific business mission. Extensive experience and knowledge in requirements analysis with market-competitive solutions that meet the customer’s budget and RFP/RFI requirements. Accomplished in scope of leading multinational, multiple discipline teams of subject-matter experts, using a combination of standard and custom solutions to orchestrate development of complex, multiple year, custom solutions and associated cost cases, all with the goal to ensure consistent delivery of high quality services and/or solutions for delivery of infrastructure services for global enterprise clients. Skilled and experienced in development of re-usable engagement assets in architectural direction, risk assessment, tools, process improvement, and value within the organization.

Bill Elder's Current Company Details
Tech Impact

Tech Impact

View
Customer Engagement Manager - Technical Services
philadelphia, pennsylvania, united states
Website:
techimpact.org
Employees:
175
Bill Elder Work Experience Details
  • Tech Impact
    Customer Engagement Manager - Technical Services
    Tech Impact Feb 2023 - Present
    Bowling Green, Kentucky, United States
    Tech Impact is a nonprofit on a mission to use technology to serve the world better. We offer acomprehensive suite of technology services, including managed IT support, data and strategy services, telecommunications, and cloud computing integration and support. We also operate an award-winning IT training program designed to help young adults launch careers in the IT world. With offices in Philadelphia, PA, Wilmington, DE, Washington DC, and Las Vegas, NV, Tech Impact has been delivering services since 2003 to thousands of national and international nonprofit organizations.The Customer Engagement Manager will support existing key Managed IT Support customers. This includes customer support to review Help Desk ticket reports and customer service levels; create quotes for upcoming projects such as hardware replacement, network upgrades, cloud migrations, and telephony needs and provide timely information to customers. In this role, the Customer Engagement Manager will work closely with the Senior Technology Advisor, Account Managers, and Help Desk associates as a team.
  • Neartown Recovery (Volunteer - Technology Coordinator)
    Retired
    Neartown Recovery (Volunteer - Technology Coordinator) Jun 2021 - Feb 2023
    Retired. Volunteer at Neartown Recovery (neartownmurray.org) in Murray, KY, leading the technology decisions for the company.  Neartown has a staff of 20+, and I maintain the Office365 environment.  I also provide technical support and technical expertise on technology purchases as well as training. I coordinated the move of their email services to Office365, as well as writing technical documents such as their Technology Disaster Recovery plan, and Acceptable Use Policy for Technology.
  • Mtm, Inc.
    Enterprise Architect
    Mtm, Inc. Oct 2018 - Jun 2021
    Murray, Kentucky
    Responsible for translating the vision and strategy of the company into a cohesive, sustainable, and scalable architecture. Assess current capabilities, propose solutions, provide vendor selection analysis, and recommend development when necessary to maintain or extend applications. Bridge the gap between the business and IT, clearly communicating with all levels of the organization, and equally balancing outcomes at a Corporate, Provider, Client, and User level.
  • Xerox
    Client Solution Architect
    Xerox Jun 2017 - Oct 2018
    Murray, Ky
    Responsible for client solution design, ensuring that the overall solution that is designed and sold to the client (including the different technical or service components) meet the client requirements and are deliverable. This position plays a key role in the pursuit of new business, analyzing the client’s business requirements to craft winning and deliverable solutions that are commercially acceptable to the customer. Responsible for end-to-end design of the total service being sold to the client. Works in close collaboration with sales, bid management and service delivery, internal and external partners, orchestrating and enabling deal wins, contributing to smooth service transition and successful handover to the service delivery teams.
  • Ibm
    Technical Solutions Manager - Cloud
    Ibm 2014 - Apr 2017
    Translated clients’ business requirements into specific system and Cloud offerings (hybrid, private, and public). Analyzed requirements through systems, applications, and/or process design specifications, and cost case developments. Helped clients understand how solutions enable new business models, revenue streams and affect their competitive positioning. • Helped propel cloud organization with unique skills, temperament, and teamwork. Improved success in highly competitive organization and generated $25M of revenue in key Fortune 500 Strategic Outsourcing accounts.• Received Client First award for distinguished client service satisfaction and led technical solution design work under intense pressure.• Presented company’s point of view on Cloud and digital systems of engagement to C-level client executives, as well as client’s deepest technical experts in over 50 solution engagements, that resulted in 14 signings. • Provided up-to-date technology with Cloud solution designs, attended 2 Technical Sales Academies, obtained 5 IBM Open Badge certifications and completed 3 Zerto classes in the last two years. Included these new technology offerings in the 14 contract wins.
  • Ibm
    Technical Solution Manager - Managed Services And Strategic Outsourcing
    Ibm 2012 - 2014
    Engaged directly and led teams composed of IT Specialists, IT Architects, Business Partners, Solution Managers in matrixed / cross functional environment, as well as interacted with key stakeholders (primarily face-to-face), to understand client business and tactical problems, developed complex solutions and cost cases. • Became immersed in new technologies such as Cloud and in the areas IaaS and PaaS solution engagements as IBM acquired SoftLayer. Selected as one of the first fifty IBM technical employees to attend training on the new Cloud offering. Mentored others in the TSM profession in the capabilities of using SoftLayer.• Acted with sense of urgency and recognized when additional resources were needed to make deals happen, facilitated the first managed services offering signed with IBM/SoftLayer within Strategic Outsourcing organization for a Fortune 500 client.
  • Ibm
    Client Solution Executive
    Ibm 2011 - 2012
    Sold and negotiated one-of-a-kind complex business relationships in SMB sector. Led sales engagements of SMB solutions with intricate IT and business requirements. Worked with opportunity identifier in final stages of deal qualification. • Managed customer relationship and participated in complicated solutioning, established beneficial, highly competitive pricing and won $4M Business Partner Managed Hosting opportunity.
  • Ibm
    Technical Solution Manager - Ibm - Managed Services, Ebusiness, Strategic Outsourcing
    Ibm 2006 - 2011
    Developed, built, articulated, and assisted with sale of technical solutions with Delivery Business Partners offerings in eBusiness and Managed Hosting areas. Led technical engagements and implemented SMB solutions with intricate IT and business requirements. • Drove innovation with input to development of new business solutions, improved speed, cost effectiveness and profitably. Delivered value to clients in engagements. • Assumed leadership role among peers as well as other groups. Worked with Business Partner Delivery offering team which resulted in 18 signed engagements worth $6M.• Served as Solutioning Group's subject matter expert for 3 Business Partners (Quality Technology Services, Peak10 and MindShift), represented IBM on weekly pipeline calls with QTS and MindShift and hosted "deep dive" calls with our business partners for peers, which enhanced internal knowledge and promoted teamwork. • Recognized by management as an experienced and dedicated team member who supported eBusiness space, generated 48 contracts worth over $50M revenue.
  • Ibm
    Technical Solution Architect - Ibm Managed Services, Ebusiness Hosting And Strategic Outsourcing
    Ibm 2000 - 2006
    Designed clear and accurate web hosting solutions, which met or exceeded customers stated requirements. Ensured solutions were successfully reviewed through ERC/QA and delivered to sales on or before the delivery date. • Enhanced knowledge of eBusiness service offerings and design philosophies through informal and formal education, research, collaboration with other groups and outside sources. • Received IBM “Global Services Americas - Leadership Award” and IBM “Went Beyond Award” for solution architecture excellence in winning largest Managed Hosting contract with a Fortune 500 financial company.• Provided exceptional technical expertise and demonstrated knowledge of eBusiness service offerings and best practice design and led solution design to implement a new offering such as Services Anywhere infrastructure to support monitoring tools required for enterprise customers.
  • Accela.Com
    Network Engineer
    Accela.Com 1999 - 2000
    Murray, Ky
  • Fanche Communications
    Telecommunications Manager
    Fanche Communications 1998 - 1999
    Murray, Kentucky
  • Murray State University
    University Lan Manager
    Murray State University 1996 - 1998
  • Computer Services, Inc.
    Computing Analyst
    Computer Services, Inc. 1995 - 1996
    Paducah, Ky
  • Martin Marietta
    Computing Analyst
    Martin Marietta 1990 - 1995
    Paducah, Ky
  • Computer Services, Inc.
    Computer Programmer
    Computer Services, Inc. 1988 - 1990
    Paducah, Ky
  • Electronic Data Systems
    System Engineer
    Electronic Data Systems 1986 - 1988
    Springfield, Va

Bill Elder Skills

It Outsourcing Solution Architecture Managed Services Cloud Computing Storage Virtualization Itil It Service Management It Strategy Data Center Enterprise Architecture Disaster Recovery Team Leadership Leadership Integration Infrastructure High Availability Outsourcing Enterprise Software Consulting Solution Selling Pre Sales Service Delivery

Bill Elder Education Details

Frequently Asked Questions about Bill Elder

What company does Bill Elder work for?

Bill Elder works for Tech Impact

What is Bill Elder's role at the current company?

Bill Elder's current role is Customer Engagement Manager - Technical Services.

What is Bill Elder's email address?

Bill Elder's email address is be****@****inc.net

What schools did Bill Elder attend?

Bill Elder attended Murray State University.

What are some of Bill Elder's interests?

Bill Elder has interest in Exercise, Sweepstakes, Home Improvement, Shooting, Reading, Sports, Watching Basketball, Golf, Home Decoration, Watching Sports.

What skills is Bill Elder known for?

Bill Elder has skills like It Outsourcing, Solution Architecture, Managed Services, Cloud Computing, Storage, Virtualization, Itil, It Service Management, It Strategy, Data Center, Enterprise Architecture, Disaster Recovery.

Who are Bill Elder's colleagues?

Bill Elder's colleagues are Elizabeth Levy, Steph Skinner, Sindy Santos, Reaiah Lincoln, Jose Lara Galindo, Jayvon Wright, John Sanchez.

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