Bill Fitzpatrick Email and Phone Number

Delivery of training in First Aid, Food Safety, Licensing (APLH), Management, Learning and Development, TAQA, Customer Service, Business Administration and quality assurance of apprenticeship programmes of learning in Retail, Customer Service, Hospitality, Contact Centre, Information Technology and Business Administration. We also deliver other mandatory training packages and offer e-learning packages to meet the needs of your business. We also offer a quality consultancy service and are able… Show more Delivery of training in First Aid, Food Safety, Licensing (APLH), Management, Learning and Development, TAQA, Customer Service, Business Administration and quality assurance of apprenticeship programmes of learning in Retail, Customer Service, Hospitality, Contact Centre, Information Technology and Business Administration. We also deliver other mandatory training packages and offer e-learning packages to meet the needs of your business. We also offer a quality consultancy service and are able to project manage and implement quality assurance and improvement processes and procedures within your organisation to meet the requirements of OFSTED. We are also able to deliver of bespoke training packages taylored to meet the needs of your business. Show less

I recently worked on a contract for City and Guilds for Business on a consultancy basis leading on the quality assurance of their Apprenticeship programmes. This involved supporting the teams and regional managers to ensure consistency of approach and ensuring that personal development and standardisation met the requirements of the awarding body. I also carried out audit activities reporting my findings to senior management working closely with them to improve the quality of delivery. I worked… Show more I recently worked on a contract for City and Guilds for Business on a consultancy basis leading on the quality assurance of their Apprenticeship programmes. This involved supporting the teams and regional managers to ensure consistency of approach and ensuring that personal development and standardisation met the requirements of the awarding body. I also carried out audit activities reporting my findings to senior management working closely with them to improve the quality of delivery. I worked closely with the Quality Improvement Manager contributing to business excellence through continuous improvement of organisational performance. I contributed to the testing of approved policies and procedures through quality audit activities, including the reporting of outcomes. I also provided professional advice and guidance in relation to activities to ensure that developments were at the forefront of good practice and complied with relevant legislation, policies and procedures. I also developed and tested new procedures and paperwork to ensure that the quality standards were met and promoted a culture of continuous improvement. In this role I also carried out staff training and standardisation activities to ensure consistency of approach across the regions, working closely with the regional managers to support development needs within their teams. Show less

.Responsible for Internal Verification on Customer Service, Hospitality and Gambling.Assessment in Customer Service & Learning & Development.Responsible for contract Management across Work Based Learning and Train to Gain. Responsible for the monitoring of performance against contract using quality information systems and key performance indicators.Contribute to business excellence through continuous improvement of organisational performance.Business… Show more .Responsible for Internal Verification on Customer Service, Hospitality and Gambling.Assessment in Customer Service & Learning & Development.Responsible for contract Management across Work Based Learning and Train to Gain. Responsible for the monitoring of performance against contract using quality information systems and key performance indicators.Contribute to business excellence through continuous improvement of organisational performance.Business DevelopmentFacilitate the sharing of good practice.Liaise with external organisationsRecruitment, selection and ongoing development of personnel.Organisation and control of meetings with internal and external customersManagement of Full cost courses, Food Hygiene, Health & safety, Door Supervisors, Personal Licence Holder.February 2008 to January 2009 Quality and Performance Manager Newcastle CollegeResponsible for performance monitoring using quality information systems and key performance indicators.Contribute to the achievement of an integrated and customer focussed quality function to provide an appropriate and responsive service and guidance to College managers, staff, students and external agents.Contribute to the achievement of corporate objectivesContribute to business excellence through continuous improvement of organisational performance.Contribute to the performance management process through the effective use of performance information and quality review meetings.Contribute to the testing of approved policies and procedures through quality audit activities including the reporting of outcomes.Provide professional advice and guidance in relation to activities to ensure that developments are at the forefront of good practice and comply with relevant legislation, policies and procedures.Facilitate the sharing of good practice.Liaise with external organisations Show less

Responsible for the quality management of assurance systems across Pertemps People Development Group. This involves the co-ordination of NVQ/ENVQ provision, Basic skills, PIAP motivational programmes, Youth Offending Service and Learn Direct.Management and Co-ordination of External Verification visitsManagement, Control and Delivery of Staff Training to ensure consistency of approach, personal development and standardisation.Contribute to the recruitment, selection and ongoing… Show more Responsible for the quality management of assurance systems across Pertemps People Development Group. This involves the co-ordination of NVQ/ENVQ provision, Basic skills, PIAP motivational programmes, Youth Offending Service and Learn Direct.Management and Co-ordination of External Verification visitsManagement, Control and Delivery of Staff Training to ensure consistency of approach, personal development and standardisation.Contribute to the recruitment, selection and ongoing development of personnel.Contribute to staff support programmes and disciplinary interventions.Management and responsibility for specific project development to introduce monitor and control change.Organisation and control of meetings with internal and external customers.Equal opportunities representative North East, Internal Verifier Management level 3 & 4 L & D Level 3 & 4 (ENVQ)Internal Verifier Contact Centre Levels 2 &3Internal Verifier Customer Service levels 2&3Assessor Management Levels 3 & 4 and Learning and Development Levels 3 & 4 Assessment Information Technology Level 3Assessment of Team Leading Level 2 and Customer Service Levels 2 & 3 Show less