Passionate, self-motivated, and experienced actioner focused on achieving exceptional results. I have experience in driving product, process, and customer service improvements with collaborative engagement. I have been highly successful at solving complex business needs across multiple business sectors with solid solutions. Using a consultative approach to management, I encourage and support a fun, collaborative and engaging team culture.
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RetiredFreelanceKansas City, Mo, Us
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Director - Project Management & Process ExcellenceMazuma Credit Union Jan 2015 - PresentKansas City, Missouri AreaProject Portfolio Management Office Director - Directs the Project Portfolio prioritization and delivery of multiple programs and resources; Leads the process excellence initiative to make doing business with Mazuma easier and more enjoyable for members; manage the strategic vendor plan whereby all vendor relationships, including contracts are categorized and evaluated.Responsible for the delivery of Business projects. Dynamics 365 CRM, Dynamics 365 Finance & Operations, Card processing, Lending, etc.Responsible for managing department and the associated budget;Manages relationship with top business management as the key driver of strategic plan for build out of business system capabilities;Implements Project governance for multiple programs, including risk, communication, escalation process, quality, change management, schedule, and financial management; Essential Job Functions: Directs the overall prioritization of multiple programs and resources;Responsible for managing department and the associated budget.Manages relationship’s with Senior Executives from business, supplier(s), and Technology.Develops and leads organizational process excellence efforts aimed at better member experiences. -
Customer Success ManagerNetchemia,Llc Oct 2006 - Dec 2014Responsible for client success through project planning of SaaS implementation, software training, account management and ongoing client service. -
Senior Project ManagerSprint 2000 - 2005Contracted consultant in various areas of Sprint including Global network, Consolidated database and Embarq. -
PresidentStratedigm, Inc 2001 - 2004Directed a consultancy focused on client project management. Worked with various financial institutions to execute projects related to customer facing transaction systems.
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Product ManagerUs Central Credit Union 1993 - 2001Overland Park, Ks
Bill H. Education Details
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Business Administration And Management, General -
Washburn UniverstiyBanking, Information Technology
Frequently Asked Questions about Bill H.
What company does Bill H. work for?
Bill H. works for Freelance
What is Bill H.'s role at the current company?
Bill H.'s current role is Retired.
What schools did Bill H. attend?
Bill H. attended Baker University, Washburn Universtiy.
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Bill Louden
Austin, Texas Metropolitan Area1billlouden.com1 +151256XXXXX
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