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Bill Hackett is listed as Vice President of Contact Centers Strategy & Operations at The General® at The General®, based in Denver Metropolitan Area, United States, United States. AeroLeads shows a matched LinkedIn profile for Bill Hackett.
Bill Hackett previously worked as Vice President of Contact Centers Strategy & Operations at The General® and AVP Contact Center Operations at The General®. Bill Hackett holds Digital Executive Program from University Of Wisconsin-Madison.
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Bill Hackett is a Vice President of Contact Centers Strategy & Operations at The General® at The General®. He possess expertise in customer service, workforce management, management, bpo, call center and 31 more skills. Colleagues describe him as "Extremely passionate is the phrase that comes to mind when I think about Bill. He is a strategic and results-oriented leader who helped build the centralized call center organization. His holistic approach to management enabled Bed Bath & Beyond to expand its call center model efficiently within a very short time frame. Bill’s attention to detail and vision allowed us to overcome potential obstacles before they were realized. During times of adversity, Bill rose to the challenge offering common sense solutions while he performed above expectations continuously. He will be a valuable asset and culture changer for any organization." and "I have had interaction, worked with, or worked for Bill for upwards of 11 years and have been witness to his leadership and team building skills as well as tenacity around working with a client to build their own business strategy not just his bottom line. Bill has the uncanny ability to get in front of a group of employees and never fail to have them leave the meeting with a clear focus around what they need to do as a team. Any organization that is looking for a leader that can actually make a change and get their team on board with that change vs. just looking for someone to run the status quo would be more than satisfied in looking to Bill."
Listed skills include Customer Service, Workforce Management, Management, Bpo, and 32 others.
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Nashville, TN, US
Responsible for contact center strategy and operations across multiple sites, remote work force and BPO provider. Relentless pursuit of reducing customer effort, sales growth and performance, omni-channel optimization and digital transformation.Key Strategic and Operational Focus Areas:Sales growth and lead generationDigital Channel Integration: Social.
Nashville, TN, US
Oversee contact center operations across multiple sites, internal, BPO provider and remote workforce. Create framework and strategies across omni-channel to reduce customer friction through ingestion of technology solutions, reducing business process opportunities and increasing first contact resolution. Drive sales growth through lead generation.
Midvale, Utah, US
Responsible for contact center operations across multiple sites. Develop and implement strategic initiatives, aligning cross functional departments to drive interconnected objectives. Assess and define technology capabilities opportunities, recommend customer and associate facing tools to reduce friction. Develop operations model focused on optimizing the.
Philadelphia, PA, US
Atlanta, Georgia, US
Responsible for the Home Depot contact centers across all lines of business under the Online umbrella including HD.com, Home Decorators Collection and Your Other Warehouse. Primary objectives; aligning the contact centers with internal business units, online merchants, marketing, digitial content, shipping/fulfillment, etc., identifying and implementing.
Vice President of Operations responsible for the Best Buy Account.- Multiple inbound sales and customer care programs- Employee base ranges from 1100 - 2000 - Four call centers - Houston, TX./Joplin,MO/Panama City, Panama/Sarnia, Ontario Canada-Parternship approaching six years
Accountable for working directly with Bestbuy ECC leadership to establish strategic initiatives to enhance short and long term performance and growth. Responsible for the achievement of performance metrics (service levels, handle times, net sales or sales per hour and quality) data analysis and program profit and loss of the program over multiple locations.
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Bill Hackett works for The General®.
Bill Hackett is listed as Vice President of Contact Centers Strategy & Operations at The General® at The General®.
Bill Hackett is based in Denver Metropolitan Area, United States, United States while working with The General®.
Bill Hackett has worked for The General®, Bed Bath & Beyond, Comcast Cable, The Home Depot, and Ncogroup.
You can use AeroLeads to view verified contact signals for Bill Hackett at The General®, including work email, phone, and LinkedIn data when available.
Bill Hackett holds Digital Executive Program from University Of Wisconsin-Madison.
Bill Hackett is listed with skills including Customer Service, Workforce Management, Management, Bpo, Call Center, Vendor Management, Customer Satisfaction, and Leadership.
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