Bill Kaplan Email & Phone Number

Responsibilities include client consultation, training facilitation, in-house operations, and financial tracking and reporting. Clients include nationally based companies such as PriceWaterhouseCoopers and Ford Motor Company, and local metro-area organizations including Pinnacle Building Services, semgeeks and Maimonides Medical Center. Manage computer training for Local 1199 healthcare workers in New York City. -Work with client organizations to develop or refine the performance of their employees’, management, and/or business processes. Initiatives have included change management, strategic planning, job descriptions, employee handbooks, human resource departmental counsel, and performance management processes. -Designed and/or facilitated programs including: Leadership Training Cultural DiversityService Excellence Conflict Resolution Violence Prevention Communication Skills Project Planning-Designed and facilitated programs for GA Family Services: Anti-Bullying Drugs and Alcohol Awareness Anger Management Positive Character Development-Facilitated recruiting programs for FTI and LECG: -Built relationships with external recruiters-On campus recruiting at Columbia University, NYU, Rutgers, University of Delaware, New Jersey Institute of Technology and USC.

Bedminister, New Jersey

-Supervised daily operations of the largest sales office in the nation, covering New York, New Jersey and Connecticut. This organization employed over 200 sales managers and reps and produced $450 million in sales.-Provided sales support to senior sales management through the provision of sales planning and analysis tools, and administration. Analyzed and interpreted market trend data, brand performance, promotional and fixture programs via market data and in-house computer analysis tools. Share of market has increased an average of 1.3% per year, and was 58% in 1999.-Handled all key sales strategies and initiatives, including the management of price and product promotions for the metro sales organization.-Managed a $41 million annual budget, as well as allocation of point-of-sale and other materials/tickets for promotional/special events.-Supervised, motivated, directed and monitored the performance of the administrative sales staff. -Negotiated leases for office space for the sales organization.-Functioned as liaison between Government Affairs and the sales organization.

Bedminster, Nj

-Provided client base of over 500 senior-middle management, exempt and non-exempt employees with HR counsel, guidance and training. Geographic region consisted of 10 northeastern states, over $3 billion in sales and a $27 million payroll.-Developed regional Affirmative Action Plans, including goal setting, plan completion and goal tracking; identification of high potential employees for national succession planning, training and development and special initiatives. -Conducted employee investigations, when appropriate, into allegations of misconduct, e.g., harassment. Reviewed all serious poor-performance situations and counseled line management on appropriate action. Approved all employee disciplinary actions, including discharge-Acted as company representative in cases involving unemployment insurance and workers compensation.-Conducted analysis of human resources activities, such as leaves of absence, turnover, recruiting, etc.; reported on the impact these activities have on the organization, and suggested action plans for improvement.-Ensured procedural consistency, authored human resources administration manual. Conducted new employee orientation sessions. Participated in several focus groups; topics included new performance appraisal, new electronic compensation processing.