Bill Keyes Email & Phone Number

Oversee the global operations of new and pre-owned sales while maintaining high levels of achievement, training and motivating the appropriate number of staff to support and meet the stores objectives and maximize profits. Creating an environment that fosters growth and exceptional internal and external customer satisfaction.

Towson/Bel Air Bmw-Towson Porsche-Mini Of Baltimore

Bel Air, Maryland

Oversaw the Sales and F&I operations of 12 franchises with 8 locations delivering over 1100 new and used retail units a month. Working in tandem with fixed operations manager to create a uniform and seamless sales and service experience

Mileone Automotive, Heritage Auto Mall-Cadillac-Mazda- Jeep-Saturn – Baltimore, MDGeneral Manager (6/2006-2/2013)Created a harmonious working environment unifying all departments as one sharing the same goals and visions to ensure superior internal/external customer service and deliver a high standard of return on investment for the ownership. Key achievements:Mazda: Finishing 1st in the district for volume sales leader 2007-2008-2009, finished 2nd in 2010 and 2011-2012. Market leader: 1st in CPO volume in the district 2010-2011-20122011: Mazda Sales efficiency of 240%2011: Cadillac Sales efficiency of 162%2012: Mazda Sales efficiency of 303%2012: Cadillac Sales efficiency of 186%Mazda Gold Cup recipient for 2006-2007-2008-2009-2010-2011-2012. The only Mazda dealer in Maryland to accomplish this continuous crown- awarded to the top 125 dealers in the country Mazda Presidents Cup recipient-2007 and 2011-2012 awarded to the top 50 dealers in the country for superior sales volume and customer retentionMazda: Dealerrater of the year 2010-2011Dealership reputation managementCadillac: Dealerrater of the year 2010-2011 nominee Dealership reputation managementCadillac Mark of Excellence recipient 2011

Operations Director / Partner (1983-2004) • Board of Directors Member (1996-2004)Served in key sales and human resource management capacities for this automotive group with nine locations in the greater Baltimore area, 17 new car franchises, 500 employees, annual unit count of 7500 and annual revenue exceeding $220M. Charged with developing key management and staff throughout the organization. Directly managed three directors, nine general managers, 42 department managers, 100 sales representatives and 10 administrative support staff. Oversaw key operational aspects of the business, including administration of 9 different business models that included strategic planning, P&L management, finance and insurance, asset management, legal and compliance. Formulated business models and goals for all departments, and collaborated with store managers in developing revenue and profit projections. Created and facilitated sales training programs. Drafted job descriptions and regularly conducted performance evaluations of department managers and staff.