Accountable for the implementation, services and support experience for the Strategic West/Midwest Segment (<350K Annual Recurring Revenue) through leadership of a team of field-based consultants. Build, develop and lead a cohesive consulting team responsible for implementation projects and ongoing configuration changes for SAP Concur cloud products-Travel, Expense, and Invoice-in pursuit of customer satisfaction and retention. Lead forecasting, allocating, and balancing resources with other… Show more Accountable for the implementation, services and support experience for the Strategic West/Midwest Segment (<350K Annual Recurring Revenue) through leadership of a team of field-based consultants. Build, develop and lead a cohesive consulting team responsible for implementation projects and ongoing configuration changes for SAP Concur cloud products-Travel, Expense, and Invoice-in pursuit of customer satisfaction and retention. Lead forecasting, allocating, and balancing resources with other Service Leaders as well as managing a co-deployment strategy in cooperation with external implementation partners. Assess the effectiveness of people, processes, and technology and innovates to achieve department goals.• Nominated for 2022 High Impact Award given to top 2% of performers.• Consistently overachieve team utilization goals (2022: 91% utilization on 85% target).• Drove consistent revenue growth (2021: $9.2M ARR vs. 2022: $10.3M ARR). Delivered 31% of 2022 Strategic Services US revenue (out of 5 segments) and Strategic Services highest revenue producer.• Oversee the largest Advanced Care Portfolio of 88 customers (34% of Strategic Services).• Led the creation and content of the Concur Advanced Care Annual Interactive Workshop.• Developed and managed Strategic Services Quarterly Consultant Dashboard. Show less

Member of the Insurance Professional Services Leadership team based in Birmingham, AL. Managed a team consisting of Project and Engagement Managers. Implemented new processes and controls resulting in consistent project status, risk and issue tracking, and budget tracking. Responsibilities include Customer Success, Project Executive Sponsor, resolve escalations, Monitor Project Budgets, Project Team Training and Mentoring, and Participation in Project Steering Meetings.

Oversee the Hawaiian Airlines Commercial Applications team responsible for Sales and Marketing Web Solutions including Hawaiianairlines.com, Kiosk, and Mobile Solutions.

Oversee all Sales and Marketing (Web, Mobile, Kiosk, New Routes, Alliances, Partnerships), Operations (Flight Operations, Crew Scheduling, Safety, Customer Service), and Enterprise (HR, Legal, Finance, Accounting, IT) PMO Programs accounting for over $100 Million annual spend.

Responsibilities include creating solutions that bring enterprise analytics and clinical decision support at the point of care for physicians. Our primary analytics platform is Microsoft Amalga.

Responsible for the delivery and development of custom IT solutions for CIBER’s California, Nevada, and Hawaii territory. Delivery solutions included: Custom Development (Java/.NET), IT and Application Outsourcing, Security, Data Warehouse and Business Intelligence, and MSA contract staffing. Utilized a team of over 90 offshore and onshore Project Managers and Consultants.

Lead West Region cross-vertical service team for revenue, profit contribution, utilization, and customer satisfaction goals (Highest performing Kronos service region). Implement Kronos solutions (Time and Attendance, HR, and Payroll) and anticipate and pro-actively resolve business and delivery issues across the region by working with customers, sales, service, Global Support and engineering (responsible for 6,000+ current customers and 300 open engagements). Work closely with Regional Sales… Show more Lead West Region cross-vertical service team for revenue, profit contribution, utilization, and customer satisfaction goals (Highest performing Kronos service region). Implement Kronos solutions (Time and Attendance, HR, and Payroll) and anticipate and pro-actively resolve business and delivery issues across the region by working with customers, sales, service, Global Support and engineering (responsible for 6,000+ current customers and 300 open engagements). Work closely with Regional Sales Directors during pre-sales to define solution scope and manage proposal development. Cultivate the skills and development of the West Region team to support new technologies, product releases, and methodologies. Implement Fiscal Year 2005, 2006, 2007 Reorganization. Awarded Fiscal Year 2004, 2005, and 2007 Sales Club “Legend Maker” and 2007 “Diamond Club”. Exceeded revenue ($11.0MM+ annually), contribution, utilization, and customer satisfaction goals for Fiscal Year 2004, 2005, 2006, and 2007. Show less

Responsible for entire consulting operation, including transformation of organization from Client/Server application model to internet technologies by creating vertical insurance and horizontal Microsoft e-business practices. Typical project sizes of $300K to $2MM+. Maintained full budgetary, P&L, and contract responsibilities and handled staff recruiting and development. Defined best practices, including methodology development and knowledgebase. Defined Human Resources practices and… Show more Responsible for entire consulting operation, including transformation of organization from Client/Server application model to internet technologies by creating vertical insurance and horizontal Microsoft e-business practices. Typical project sizes of $300K to $2MM+. Maintained full budgetary, P&L, and contract responsibilities and handled staff recruiting and development. Defined best practices, including methodology development and knowledgebase. Defined Human Resources practices and procedures including compensation, incentive plans, and time-off policies. Directed executive client and partner management. Performed letter-of-intent cross due diligence during company buy-out discussions. Defined and executed market and demand generation strategies with an emphasis on Microsoft .NET server products. Led Microsoft Gold Certified partner certification. Exceeded all revenue (grew business from $9.0MM to $12MM+), margin, utilization, and client satisfaction goals. Show less

Program Manager for a major telecommunications company implementing Oracle Human Resources and Financials suite. Defined engagement strategy, objectives, and scope. Obtained project resources and managed billing and collections. Managed project risk.

Held various Director level positions including Professional Services Corporate and European Operations, Practice Management, and Strategic Implementation Services.