- Remarkable supervisory experience in an auto repair facility. - Schedules and manages a department of 45+ employees- Proven track record of rehabbing stores and increasing sales while minimizing costs- Advanced knowledge of CDK- Sound knowledge of overall automobile operations and management relations- Familiarity with manufacturer warranty, mandatory reporting, and policy procedures- Encouraged technicians to keep their skills up-to-date through periodic technical training on new systems and components offered by the automotive manufacturers- Maintained the good Customer Service Index (CSI) rating from customers by managing customer complaints immediately and complying with dealership policy- Efficient at taking charge of work, being accountable, and handling responsibilities- Assisted in the training and opening of other Lexus dealerships within the company

- Responsible to provide leadership and managing the routine operations of an automotive service agency- Oversee the daily activities of the service center and coordinate tasks between different personnel- Ensured high customer service, addressed and deescalated customer complaints- Proficient in Reynolds and Reynolds

Lexus Senior CertifiedLexus Technology SpecialistTop 5% in sales for Len Stoler Service since 2013Consistently maintain high standards in Customer Service (measured by CSI with Lexus)ADP proficientManage 20-25 appointments dailyService Consultant Trainer for Len Stoler Corp. including non-Lexus dealershipsSkilled in Warranty submission

Detailing/Finishing all parts before they are sent to customer. Paying attention to fine detailGoing to customers and making sure that we are meeting their standards with our partsMaking sure we Meet or exceed our customers expectations with the quality we produceWork with prototyping for various companiesTraining and managing up to a 5 man crewMaintaining inventory control, daily bill of material forms, quality control documentsMeeting a daily, weekly and monthly goal for shipping