Bill Otto Email & Phone Number

Minneapolis, Minnesota, United States

Ameriprise Financial AccountDelivered network services and data center services including cost, revenue of $52M, and contract management, while assisting with storage, midrange, and mainframe in two data centers. Directed the refresh of 56 switches and 28 firewalls without impact. The environment also included 8 F5 Load balancers and other network devices. Reduced errors, recovery time 50%, improved service and delivery quality by orchestrating controls and meetings with Kyndryl’s Network Service provider. This effort included key staffing changes in multiple areas. Managed customer, project and governance meetings, ensuring smooth operations. Led the management of Incidents, Problems, and Changes, presenting root cause analysis to both customers and Kyndryl leadership.

Minneapolis, Minnesota, United States

Directed network services globally and cultivated the customer relationship..Successfully transitioned over 100 EY network employees globally into IBM/Kyndryl, integrating them with IBM/Kyndryl staff supporting 700 office and data center locations in over 150 countries.

London, England, United Kingdom

Executed a multi-year, $74M+ annual revenue outsourcing agreement supporting office locations, network, telecommunications, messaging, service desk and end-user support.Executed the services with a diverse, global matrixed team of 800, providing IT services, including data and voice network, deskside support, service desk, O365, Exchange, SharePoint, Active Directory, ID management, two factor authentication in 85 countries with globally 384 sites.Drove contract negotiations, customer satisfaction, Service Level Agreements (SLAs), and IT governance.Closed contractual issues as lead IBM representative, including operational management with thirdparty vendors.Implemented new contract terms, SLAs, improvement plans, and signed new project work with C-level management and customers.Improved relationship management with end customers, Customer Service Owners, and Business Relationship Managers.Responsible for all third-party vendors and incident, problem, and change.Established joint governance structure with AT&T, IBM, Thomson Reuters and Refinitiv, successfully focusing on critical project completion.

Washington Dc-Baltimore Area

Fannie Mae account Optimized delivery of services with revenue of $125M per year. Led delivery for network data services, data center, Oracle, Sybase, SQL, proactive monitoring, job scheduling, operations, backup and recovery teams completing a transition that was 12 months behind schedule and successfully running the steady state environment. Integrated legacy customer support staff and IBM teams.

ACE Insurance accountExecuted delivery of services with a team of Delivery Project Executives, Service Delivery managers and Global Service towers, $52M of revenue per year. A full-service account with all service towers. 2000 servers, 8000 desktops, 14000 helpdesk tickets/month, fully managed data network and voice services, 2 mainframes and multiple AS400’s. Managed services provided from Global delivery centers throughout the US, Brazil, India, Argentina, Costa Rica, Hungary and Canada. Resolved service issues, removing the account from a troubled status and increasing customer satisfaction.

Minnesota, United States

Led customer satisfaction, contract negotiations, profitability, setting strategic direction and growing revenue including the technical solution for a renegotiated $200M per year contract..Established IT executive joint scorecard to monitor and track the health of the partnership. delivery of service.Directed the consolidation of multiple z/OS LPARs.Managed the migration of DASD and tape with mirroring to a DR location to new technology with encryption.Implemented an internationally matrixed team providing infrastructure services.Responsible for incident, problem and change.

Minneapolis, Minnesota, United States

Responsible for:· $36 million dollar operating budget and 69 employees in 7 locations across the US.Data network, voice communications and web hosting for the seven major offices and 178 remote offices.• Implemented a program to successfully take the data network from an internal audit unsatisfactory rating to a satisfactory rating.• Built a highly valued coordinated team from a group of individual contributors in under a year and key partnerships with applications programming and business customers for communication and planning.Directed re-negotiation of telecommunication carrier rates to reduce the communications budget $2 million dollars annually.Reorganized voice communications staff to create a cross-functional cross-site team to match the evolving structure of ING and directed the implementation of a PBX for a call center with 1000 users in 70 days with no negative impact.

Mba, Business

Business Administration

Bachelor Of Science (B.S.), Computer Science

Computer Science