The company gatherers and develops technical information for businesses in manufacturing, software and other technical industries. This provides the users, technicians, employees and business partners clear and concise product information in print or a variety of electronic formats that is convenient for the end user

Responsibilities: Managed personnel and 2M-budget for a staff of up to 20 professionals involved in the production, research and development, web delivery, quality management and sales of technical publication services. Achievements: Improved efficiency of manual production by 60% in three years. Initiated development of Service and Troubleshooting manuals in XML. Served as project manager in implementation of the ISO 9000 Quality Management System. Managed development and deployment of content reuse technology in a user manual system of 29 publications resulting in cost reduction of 62%. Represented President in his absence as much as 70% of the time.