- Increased customer retention rate by 15% through proactive outreach and personalized support, resulting in an increased revenue of $1.1 million annually.- Conducted quarterly business reviews while utilizing consultative selling and promoting compelling business opportunities to generate $200K+ in monthly incremental upsells.-Tracked merchant KPI and OKR to understand their success, potential issues, and opportunities.- Oversaw contract renewal and negotiations.

- Managed Book of Business of 200+ SMB partners.- Established and maintained strong relationships with key clients, resulting in a 20% expansion of their accounts and an additional $500,000 in upsell revenue.- Collaborated with the Product and Merchant Ops teams to address customer pain points, resulting in a 12% decrease in product-related customer issues within six months.

- Led a team of 3 Brand Ambassadors, achieving a 20% improvement in client experience rating and a 7% reduction in customer churn over a 12-month period.- Sourced, built, and fostered partnerships with 60+ regional and national clients.- Acquired 50,000+ impressions monthly through partnerships with local and enterprise brands on events and activations. - Oversaw clients’ promotional strategy and field marketing initiatives.

- Assembled and build out Brewery's Digital Assets- Collaborated with local brands on co-branded product launches- Crafted, edited, and published content for Brewery's core social channel

- Led collegiate marketing efforts for The University of San Francisco - Maintained mutually beneficial relationships with various opinion leaders and key stakeholders - Worked alongside Global Brand Specialists on regional, national, and global events - Formulated collaborative ideas with student run organizations to build brand relevance and awareness - Increased consumption and knowledge of product throughout the collegiate community

- Location and Marketing Coordinator for the national "Save Our Swirled" sampling campaign- Managed and organized regional marketing campaign- Worked closely with Marketing and Operations teams to ensure campaign success

- Responsible for looking after students ages 6 - 12 during after school program - Assist students with homework & current projects - Influence safe, positive, & productive learning environment for all students

- Set up and organize restaurant for brunch and dinner- Serve food and drinks to customers after giving a brief description of specials and menu items- Assist bartender in making and running drinks