Bill Sharp Email & Phone Number

Chicago, Il, Us

The Security Services Complex Solutions Executive (CSE) is the lead sales executive for complex security engagements that integrate multiple custom security offerings, including security services, software group security products, IBM Expert Labs & Business Partner solutions.The Complex Solution Executive is responsible for the overall sales strategy that drives closure of selected complex security solutions. Executive communication and coordination is critical to the success of these engagements. the CSE leads the development of detailed opportunity win plans including leveraging IBM senior executive client coverage plans, consulting resources and the broader IBM teams to progress and close complex opportunities.

Provide solution direction and leadership for complex security engagements for direct and outsourced clients. Work closely with sales leaders, technical leads for security technologies and delivery organizations to ensure a complete & profitable solution.Perform deal reviews with internal IBM managers/executives to ensure seamless solution that meets/exceeds expectations. Interactions with clients can vary from solution presentations, IBM Security Capabilities or Due Diligence Q&A sessions to provide the appropriate solution to clients.

Schaumburg, Illinois

Solution design for direct sales or strategic outsourcing clients looking to improve their companies security posture. Identify requirements and baselines through client discussions or via RFP process. This also includes recommendations to the client on ways to improve security posture, either through tools or processes.Security solutions may include but not limited to the following: Network/Host Intrusion Detection/Prevention, Malware, URL Filtering, audit support, regulatory compliance (PCI, SOX, FDA, HIPAA...), ID administration. Specialization in the Managed SIEM area.

Work closely with marketing and account teams to support new and addenda Strategic Outsourcing engagements. Interpretation of customer provided RFI/RFP's for requirements while providing Best of Breed services.Security solutions usually include: Network/Host Intrusion Detection/Prevention, Malware, URL Filtering, audit support, regulatory compliance (PCI, SOX, FDA, HIPAA...), ID administration.

Supervisory position for 22 technicians providing 2nd level support for the Sears Retail Store environment. Provided Single Point of Contact for all customer and account team escalations/interactions, also internal escalations back to the customer. Oversaw daily operations of team as well as coordination/planning with internal IBM groups (QA/Development/ITS) and customer application/business groups. Management of a build lab supporting all supported platforms for retail customer: included devices were OS2 & Windows servers/workstations, Cisco LAN switches. Coordinated hardware refresh projects for 3000 customer retail locations with two to four servers per location. This included the preparation of installation & steady state documentationl, set-up & staffing of overnight installation helpdesk.

Provided on call support for 3000 retail customer locations. Devices supported were OS2/Windows servers and workstations, network printers, Cisco LAN switches, WAP's, token ring CAU/LAM devices, initial application support. Worked directly with IBM CE's as well as other 3rd party vendors to perform break/fix repairs on all supported devices.

Schaumburg, Illinois

Level 1 agent working on a dedicated support desk for the largest US retailer. Supported over 3000 customer locations and end users. Support was for multiple platforms - POS terminals & printers, OS2/Windows Servers, token ring and ethernet networks, Time clocks, desktops/laptops, Wi-Fi. Scheduled on-site server and depot services for 3rd party vendors. Worked with 2nd and 3rd level support teams as needed.

Provided on-site customer service for office machines (copiers, faxes, printers) within a specific territory. Additional responsibilities included oversight of a team of nine (9) technicians, coordination/resolution of customer satisfaction issues. Worked closely with sales team to provide foundation of sales leads for new & existing customers.