Bill Spence Email & Phone Number

Mooresville, North Carolina

Maintain Genband VOIP CS-2100’s for customers located in continental United States.

West Point Georgia

One of two senior switch technicians in Knology corporate switching department tasked with 1st and 2nd level support for Metaswitch, Nortel CS2000 and 3 DMS 500 switching platforms serving 200,000+ customers in GA, AL FL, SC, TN, KS, SD, IA and MN.ResponsibilitiesBuilding, troubleshooting and maintaining translations. Downloading LERG updates and updating translations. Install, upgrade, troubleshoot and repair switching supporting equipment. Maintaining contact with LD carriers and local Bell and Verizon LEC’s.Building and turning up inband, ISUP and E911 trunking to carriers and LEC’s.Interfaced with all major business customers, Business Customer CSE’s, Business Implementation Specialist and salespeople during planning and implementation of customer’s Knology telecommunications services. This included programming, turn up and troubleshooting for customer’s ISDN PRI’s, channel banks, and trunks.Programming and troubleshooting for inbound Tollfree services.Programming and troubleshooting for Corporate Call Centers PBX ISDN PRI circuits.Troubleshoot and correct translations for SIP and TDM customers from VOIP platforms.Extensive use of Metaswitch Service Assurance Server traces to correct issues. ProjectsBuillt DMS ISUP IMT and IXC trunking and translations to support rollout of T9000.Assisted Nortel with installation and initial programming of 2 Nortel SDMsAssisted Nortel with upgrade of WSPN DMS-500 to CS2000.Migrated 50,000 TDM customers from West Point DMS to Lanett DMS switch Assisted in integrating Metaswitch to all Nortel switches and to T9000 LD Tandem Migrated 26,000 TDM customers from West Point CS2000 to Metaswitch.Updated translations as needed for additional Metaswitch Media GatewaysSkills:Telecommunications, DMS-500, CS2000, ISDN PRI, Metaswitch, Translations, Trunking, Troubleshooting, Voice Mail, VOIP, SIP

Greater Atlanta Area

1994-1998:eOn Communications Corporation, ACD-PBX manufacturer in Atlanta GAInstallation, Upgrades, Maintenance and Technical Support for ACD and RMTS PBX systems ProjectsPrincipal Field Service Engineer for all RMTS installations and onsite service.City of San Francisco 911 PSAP Call CenterWorld Travel Partners ACD call centers Atlanta GA TrainingDSP PBX Installation & Maintenance Skills: PBX, Voice Mail, ISDN, ACD, PSAP, RMTS

Security + Certification

Associate'S Degree, Computer Technology