• As Owner, responsible for daily activities of over 30 employees. • Review performance reports of airfreight business and make necessary changes to procedures to create most efficient operations.• Administer performance reviews and negotiate compensation increases. Discipline or terminate personnel when necessary.• Place ads, screen, interview, perform background checks and hire all personnel for company. • Conduct first report of injury interviews and submit proper paperwork to workers compensation carrier.• Negotiate contracts with airfreight forwarders to provide services as an agent.• Developed employee handbook and procedure manual.Customer Service/Sales• Grew sales from $400,000 in 1990 to $2.5M today.• Follow-up sales lead with personal visit to present companies with available services and rates. Provide routine sales calls to current customers. • Reconcile correct dollar amounts with database and prepare billing for 200 customers weekly.• Compose written communication to current customers and potential clients. Created company brochure. • Contact current customers to make collections on past due invoices.Technology• Consulted national airfreight company with the development of in-house software for total business solutions. Transportation• Familiar with transportation regulations, current events and changes to policies.• Compiled information for FBI screening which resulted in bonded warehouse rights since 9/11.