TLC Construction, U.S.A.Chandler, Arizona Home Improvement​January 2013 to Present ​​​​​​​​​​​​​​​​​​​Responsibilities:➢ Set and schedule work load➢ Perform all aspects of home improvement➢ Provide excellent customer service

OnStar gm, U.S.A.Phoenix, Arizona Tester/Test Drive​August 2009 to January 2013​​​​​​​​​​​​​​​​​​​January 2006 to Jun 2009Responsibilities:➢ Author test cases in consultation with software engineers to verify new OnStar Turn-By-Turn navigation features as well as defect corrections function as designed in both bench simulations and in live drive test runs.➢ ➢ Bench test and drive test new and regression test cases using OnStar proprietary software and hardware tools… Show more OnStar gm, U.S.A.Phoenix, Arizona Tester/Test Drive​August 2009 to January 2013​​​​​​​​​​​​​​​​​​​January 2006 to Jun 2009Responsibilities:➢ Author test cases in consultation with software engineers to verify new OnStar Turn-By-Turn navigation features as well as defect corrections function as designed in both bench simulations and in live drive test runs.➢ ➢ Bench test and drive test new and regression test cases using OnStar proprietary software and hardware tools on Windows and Unix computers. OnStar Turn-By-Turn navigation software components tested include route servers, application servers and traffic servers.➢ ➢ Drive test new model GM vehicles to insure all OnStar navigation software releases are correctly functioning as an integrated system using OnStar Call Center simulators.➢ ➢ Analyze the OnStar user experience to continue to improve customer satisfaction. Show less

Las Vegas Metropolitan area (nine dealership accounts) Warranty repair orders decreased 13% Labor sales increased 9.8% Total Toyota part and accessory sales increased 0.6% First representative in 10 years to raise the district’s CSI above regional average; one dealer increased their ranking from the bottom 10% to the top 10% in the region.Responsibilities: Coordinate the performance and completion of customer arbitration process. Act as primary point of… Show more Las Vegas Metropolitan area (nine dealership accounts) Warranty repair orders decreased 13% Labor sales increased 9.8% Total Toyota part and accessory sales increased 0.6% First representative in 10 years to raise the district’s CSI above regional average; one dealer increased their ranking from the bottom 10% to the top 10% in the region.Responsibilities: Coordinate the performance and completion of customer arbitration process. Act as primary point of contact for dealership on all parts, service and customer relations issues. Assist in the development and implementation of marketing and customer retention programs. Analyze the parts and service operations in regards to organization, staffing, training and customer satisfaction. Show less

Management and coordination of dealership facility renovations, improvements and new construction. Projects range from $5M to $20M for land and building construction.Communicate all Regional requirements regarding Toyota’s Image USA II Program (construction standards and core design elements).

District 7 – Outlying Colorado and Wyoming (thirteen dealership accounts)Responsibilities: Communicate and administer Toyota Sales Division policies, procedures and philosophies with Toyota Dealers to ensure and maximize vehicle sales, as well as enhance customer satisfaction and retention. Communicate all Regional sales goals, as well as oversee and maximize sales and marketing opportunities to achieve those objectives. Proficient with the vehicle allocation system… Show more District 7 – Outlying Colorado and Wyoming (thirteen dealership accounts)Responsibilities: Communicate and administer Toyota Sales Division policies, procedures and philosophies with Toyota Dealers to ensure and maximize vehicle sales, as well as enhance customer satisfaction and retention. Communicate all Regional sales goals, as well as oversee and maximize sales and marketing opportunities to achieve those objectives. Proficient with the vehicle allocation system, providing sales and inventory management analysis in order to maximize vehicle sales potential, resulting in an 11% increase in sales volume. Show less

District 5 – New Mexico (ten dealership accounts) Warranty repair orders decreased 14% Labor sales increased 13.2% Total Toyota part and accessory sales increased 3.8%District 1 – Phoenix Metropolitan area (eight dealership accounts) Warranty repair orders decreased 22% Labor sales increased 7.3% Total Toyota part and accessory sales increased 4.6%

 First year total sales increased 94% over previous year (1999). In 2000, sales increased 31%.  Program participation increased from 12 dealers to 42 dealers.Responsibilities: Train dealership personnel on the TCUV (Toyota Certified Used Vehicle) program standards and procedures. Review and improve current dealership operations. Assist dealerships in building inventory, establishing display area and improvement of sales force knowledge and understanding of TCUV selection… Show more  First year total sales increased 94% over previous year (1999). In 2000, sales increased 31%.  Program participation increased from 12 dealers to 42 dealers.Responsibilities: Train dealership personnel on the TCUV (Toyota Certified Used Vehicle) program standards and procedures. Review and improve current dealership operations. Assist dealerships in building inventory, establishing display area and improvement of sales force knowledge and understanding of TCUV selection and reconditioning benefits. Inspection of dealership Certified inventory. Review specific deficiencies in vehicle/records/display standards with dealership management. Make recommendations as needed to increase performance of the program. Conduct reconditioning workshops throughout the Denver region based on assessed need. Topics include skills necessary to bring vehicles to TCUV standards, latest techniques and how to identify body and frame damage. Show less

 Outside sales & retail sales of various automotive aftermarket accessories, including but not limited to security systems, running boards, ground effects, custom wheels, gold packages, wings & spoilers, etc. Customer service and relations, including the establishment and coordination of the company’s marketing efforts. Office management including, but not limited to, accounting functions, business planning anddesigns, and personnel / human resources issues (payroll and… Show more  Outside sales & retail sales of various automotive aftermarket accessories, including but not limited to security systems, running boards, ground effects, custom wheels, gold packages, wings & spoilers, etc. Customer service and relations, including the establishment and coordination of the company’s marketing efforts. Office management including, but not limited to, accounting functions, business planning anddesigns, and personnel / human resources issues (payroll and scheduling). Management of shop employees and establishment of shop procedures and complete reconditioningprogram. The training includes all aspects of reconditioning and safety. Show less