Providing computer-consulting services to both small and large organizations throughout the Reading area, including PC upgrades, new PC installs, and server upgrades

• Responsible for all support related activities for over 300 international customers of this turnkey supplier of Telephony based Patient Communication systems, including Veterans Affairs Medical Centers, Department of Defense Military Treatment Facilities, Indian Health Service Hospitals, and large Commercial Medical Centers.• Worked as liaison between customers and Development to determine new product ideas, including design specifications, application flow analysis, quality assurance, and alpha and beta testing.• Proficient in InterSystems Cache and Micronetics Standard M.• Provided on-site support, installation, and end-user and technical training.• Management responsibilities included hiring, conducting staff reviews, managing all departmental resources, allocating special projects, mentoring, training, and reporting on all support activities.• Developed training programs utilizing Microsoft Power Point, handouts, FAQ’s, and end user and technical documentation designed to enhance the learning experience.• Attended national sales shows and provided ongoing sales activities including lead generation, on site and remote presentations, and product demonstrations. Worked closely with Sales Department to build strong customer relationships for ongoing sales efforts, excellent referrals, and add-on sales.• Designed and developed a Customer Relationship Management System using Dbase IV to maintain accurate customer records, including key contacts, products purchased, and referral information. Also used to track all support related activities, determine support trends, ensure contact frequency, build an ongoing knowledge base, and report on all customer activities.

Provided custom database applications written in IBM/Lotus Approach Dbase IV to small businesses throughout Eastern Pennsylvania.Developed simple to use, custom communication tool allowing customers to provide target marketing to improve and grow their businesses.

Responsible for developing and implementing a Development and Customer Support Department dedicated to providing support and programming services to the largest and most progressive Credit Union clients of this large Financial Software vendor.Developed new customers and provided ongoing support and programming services for existing customers to meet established departmental sales initiatives and goals.Provided details specifications along with time estimates for custom programming activities written in Intersystems Standard Mumps.Management responsibilities include hiring, conducting periodic reviews, managing staff resources, mentoring, training, and reporting on all support and development activities.

Provided support and installation related activities for large Medical Centers throughout the country.Provided technical support for all applications written in Mumps, including Pharmacy, Registration, Medical Records, Lab, and Nursing.Wrote a Customer Service Tracking application utilizing MSM.