Bill Toth Email & Phone Number

United States

United States

Oversaw nine-figure Americas implementation and maintenance operations (direct and channel) for the market-leader in 911 technology solutions. Managed 85 staff across helpdesk, customer success, and technical projects.DELIVERED RESULTS:• Led eight-figure tech installations valued up to for state and city 911 services (New York City, LA, California, etc.)• Met 100% of SLAs and improved NPS to 80+ among customers running complex call systems in life-or-death settings.• Managed 12+ high-touch strategic product partnerships with AT&T, Verizon, Motorola, Bell, and other telco leaders.• Eliminated most of company-wide 560-site implementation/support backlog by successfully offshoring resources.• Increased product launch success rate 62% after developing new processes for documentation, licensing, training, and more. Supported development and market entry of lucrative cloud product TXT29-1-1.• Improved maintenance SLA compliance from 69% to 100% by establishing on-site preventive maintenance schedule. • Boosted successful first-time customer deployments 15% after improving support processes, training, and reports.• Achieved 95% staff retention and morale by instilling culture of empowerment, collaboration, respect, and recognition.• Reduced costs through workforce strategies, process efficiencies, and delivery of stalled US-wide Azure migration.• Led development/launch of first-of-its-kind automated, alarm to text - 911 solution in partnership with ADT.

United States

Reduced backlog 25% through improvements to engineering process and tracking systems (JIRA, Salesforce, Microsoft Project, ServiceNow, Tableau, Confluence). Migrated to SAFe Agile and oversaw dev release cycles for 5 core products. Successfully integrated 6 partner platforms, including first modern call control interface for New Orleans 911.

United States

Turned around the most critical (yet lingering) customer technology installation projects ($6M+ budgets). Managed key direct customer and channel partner relationships and strategies as primary contact for Northeast US service, maintenance, contracts, and post-sales. Excelled as operational optimizer on 8-person team.DELIVERED RESULTS: • Cut ticket backlog 80%+ (across 80 sites) with effective Scrum team and strategic plans to boost customer health.• Improved customer satisfaction 15% by establishing a project handover process to ensure continued high performance.• Named Employee of the Quarter in Q4 2009 and handpicked for Leadership Development Program in 2011.

Mount Laurel, New Jersey, United States

Achieved highest-ever division revenue ($16M) while optimizing headcount 50%. Managed several multi-million-dollar projects and accelerated sales cycle from 3 weeks to 10 days. Transitioned business from New Jersey to Montreal. Salvaged $20M New Jersey state-wide customer radio console project with corrective action plan.

Mount Laurel, New Jersey, United States

Drove $5M product sales growth, led a major rebrand, and steered a tiger team through next-gen 911 tech acquisition.

Cinnaminson, New Jersey, United States

Launched 4 major dispatch software systems, developed 15 large partner interfaces, and oversaw 40+ site installations, while servicing 60 active accounts with a consistent 95% satisfaction rating for 5 straight years.

Cinnaminson, New Jersey, United States

Built, tested, and troubleshooted Microsoft systems (SQL, cluster server, custom) in 24x7 911 public safety call centers.