Bill Hill Email and Phone Number
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Thank you for visiting my LinkedIn profile!I am an executive and highly accomplished leader with expertise in all facets of operational leadership within high-profile corporations. I am an enterprise change agent skilled in collaborating with all members of an organization to achieve business and financial objectives. Instrumental in streamlining and improving processes, enhancing productivity, and implementing technology solutions. I have an exceptional ability to define processes and manage resources, projects, programs and time. 20+ years as a senior level director with significant experience building and managing budgets including P&L ownership. My ability is proven to develop positive and profitable work environments leading teams up t0 1,200 people, including geographically dispersed operations. A few specific skills include:• Multi-Site Leadership• Financial Stewardship• Start-Up Leadership• Teambuilding/Training• Process Re-engineering• Facility Management• Program Management• Multi-Channel Delivery• Customer Acquisition• Six Sigma Trained• Strategic Analysis/Planning• Trends Tracking• Workflow Prioritization• Account Management • Client RelationshipsI appreciate your time in reviewing my detailed professional history! In addition to the information below, I also have additional professional experience as General Manager, Senior Project Manager, and Transition Architect with high profile corporations such as Xerox, T-Mobile, and IBM. I also have taught Quality Management, Critical Thinking, and Conflict Resolution as an online instructor with the University of Phoenix.Best Regards,William Hill
Concentrix
View- Website:
- concentrix.com
- Employees:
- 63116
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Site DirectorConcentrix Jul 2020 - PresentRio Rancho, New Mexico, United StatesOverall Operational leadership of BPO Contact Center.
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Executive DirectorAlbuquerque Speech Language Hearing Center Jan 2020 - Jul 2020Albuquerque, New Mexico Area -
ConsultantIndependent Consultant Sep 2019 - Jan 2020Albuquerque, New Mexico Area
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Sr Site DirectorAlorica 2018 - 2019Albuquerque, New MexicoProvided excellent strategic vision to achieve recognized excellence in an 800-FTE outsourced call center operation for this $2.05 Billion provider of integrated direct marketing and BPO services. A few select accomplishments include:Turned around failing operations to create a positive environment and reduced employee attrition by more from 21% to 9%. Managed P&L responsibility for over $42 Million in revenueAchieving >150% of forecast profit. Achieved the highest Member Satisfaction Scores ever achieved for the company’s largest client, Drove more than 150% growth and 3 client approved rate increases in the first year.Achieved Site of the Month out of 80 sites four times in the first year.Achieved Site of the 1st Half Year recognition. -
Sr Site DirectorHarte Hanks 2015 - 2018Texarkana, TxCapitalized on the opportunity to lead forward-thinking operations of a 700-FTE outsourced multi-center call center operation for this $600-million global provider of integrated direct marketing and BPO services. A few accomplishments included:• Delivered inbound / outbound and email support for FedEx and technical support for marquee clients such as Stanley Black and Decker, DeWalt Tools, Sonic, Texas Instruments, and STMicroelectronics• Significantly improved enterprise-wide morale, Reduced employee attrition from 21% to 7%, raising staff engagement from 10% to 90%, and increased head count from 500 to 700.• Grew revenue from $18 million to $42+ million at its peak.• Won company wide “Employee of the Quarter” honor only 5 months after date of hire.• Enhanced community recognition and transformed company image by fostering a good neighbor approach; - Actively involving the organization in humanitarian projects, children’s charities, first responder, and military support.• Member of the Executive Council, Economic Development board for the Chamber of Commerce, winning second prize at the four states fair parade.• Introduced “Adversations” with local radio and television stations.• Established strong relationships with Community Leadership (i.e. Mayor and City Manager), resulting in receiving a $1.5 Million grant from the city to continue to grow business and improve the community.• Recognized by the US HUD department as significant improvement for a previously depressed community. -
Sr Site DirectorSitel 2013 - 2014Albuquerque, NmApplied a broad scope of industry knowledge toward turning around a $1.7-billion Business Process Outsourcing (BPO) provider’s contact center effectively managing 1,100 FTEs and $84 million in P&L. A couple of accomplishments included:• Directed diverse departmental units including human resources, staffing, team building, training & development, IT & network services, security, and facilities operations.• Utilized synergistic coaching skills to reduce monthly staff attrition from 25% to less than 5%.• Built profitable relationships among top clients, including AAA, Starbucks, DirecTV, and TOMS Shoes. -
Global Advocacy Team Manager – North AmericaMicrosoft 2011 - Jul 2013Las Colinas, TxFor Microsoft, strategically steered the turnaround of fast-paced contact center operations for a global commercial group across 3 sites in 2 countries for this $85-billion Fortune 500 multinational technology company. Accomplishments included:• Led targeted decision-making for the largest Xbox-devoted Tier 3 support team, including tripling the team in 2 months to 400 agents across multiple sites in the U.S., England, and Singapore. • Proactively resolved fraud and billing issues while providing technical support to 20+ million global customers.• Reduced monthly attrition to 2% with 95% of agents exceeding productivity goals.• Eliminated a 39,000-case backlog, and reduced a 30-day turnaround to less than 24 hours.• Increased C-Sat scores from 80% to 92% – the division’s all-time highest C-Sat achievement. -
Senior Solutions ￨ Transition Architect ￨ ManagerIbm Global Services 2005 - 2007 -
Chief Executive OfficerHxp Telecom & Technology Solutions Mar 2002 - Feb 2004Plano, TxProvided Call Center Build, IP Telephony and Project Management training to various customer-centric organizations. -
MajorArmy 1975 - 1992Us, Germany, Panama, IraqTS-SBI ClearanceOperations - senior managerPlans and Operations Officer - Latin AmericaSr Operations Leader - GermanyPanama - Just CauseGrenadaDesert Shield / Storm
Bill Hill Education Details
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Master Of Arts In Management -
Bachelor Of Science In Criminal Justice (Pre-Law) -
Graduate-Level Mba Studies In Telecommunications Management -
Master Of Divinity - Mdiv - Studies -
Master Of Science - Ms -
Doctor Of Philosophy - Phd
Frequently Asked Questions about Bill Hill
What company does Bill Hill work for?
Bill Hill works for Concentrix
What is Bill Hill's role at the current company?
Bill Hill's current role is Site Director at Concentrix.
What is Bill Hill's email address?
Bill Hill's email address is wi****@****nks.com
What is Bill Hill's direct phone number?
Bill Hill's direct phone number is +146938*****
What schools did Bill Hill attend?
Bill Hill attended Webster University, Midwestern State University, The University Of Dallas, Southwestern Baptist Theological Seminary, University Of Cambridge, University Of Cambridge.
Who are Bill Hill's colleagues?
Bill Hill's colleagues are Anie Rose Formoso, Tanmayee Sahoo, Sheila Tifles, Babita Debnath, Jam Mansion, Karan Kumar, Giovanni Satriano Capaccioli.
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