Bill Ball Email and Phone Number

- Provide premier customer service over 17,000 Active TIDE PRIDE Members- Coordinate efforts to streamline outdated processes and to make the TIDE PRIDE operation more efficient with increased personalized messaging- Organize exclusive TIDE PRIDE member events to provide added benefits to our loyal members while also incorporating new Name, Image & Likeness initiatives that add value for our student-athletes- Develop and execute the TIDE PRIDE Annual Calendar of events and ticket… Show more - Provide premier customer service over 17,000 Active TIDE PRIDE Members- Coordinate efforts to streamline outdated processes and to make the TIDE PRIDE operation more efficient with increased personalized messaging- Organize exclusive TIDE PRIDE member events to provide added benefits to our loyal members while also incorporating new Name, Image & Likeness initiatives that add value for our student-athletes- Develop and execute the TIDE PRIDE Annual Calendar of events and ticket deadlines for Football, Men’s Basketball, Baseball and Softball.- Develop strong relationships with our TIDE PRIDE members to ensure their experience is elevated to the Alabama Gold Standard- Main contact for our 50 car dealers and ensure their ticket needs are met for home, away and postseason events are met- Developed ticket order timelines and allocation plans for the 2023 AllState Sugar Bowl- Supervise and delegate work assignments for 4 full time employees to ensure project deadlines are met efficiently and effectively- Provide assistance with reconciling over $80 million in annual TIDE PRIDE revenue Show less

● Provide premier customer service to donors, season ticket holders, and fans● Supervise all ticket sales & operations for women’s basketball including developing a single game and season ticket sales timelines, allocation of priority seating for Terrapin Club donors, and developing a renewal solicitation strategy to maximize retention● Develop StubHub pricing strategies to leverage secondary market conditions and generate over $250,000 in ticket sales annually as well as provide new… Show more ● Provide premier customer service to donors, season ticket holders, and fans● Supervise all ticket sales & operations for women’s basketball including developing a single game and season ticket sales timelines, allocation of priority seating for Terrapin Club donors, and developing a renewal solicitation strategy to maximize retention● Develop StubHub pricing strategies to leverage secondary market conditions and generate over $250,000 in ticket sales annually as well as provide new customer data points to our sales staff to create long term fans● Use email marketing data analytics to generate comprehensive lead lists for our sales team● Develop a comprehensive customer service training program for our 50+ game day staff● Coordinate a comprehensive Ticket Office Internship program which includes a communication plan to provide information for a high level of customer service to donors, season ticket holders, and fans● Oversee our external partnership with StubHub to maximize ticket sales and explore additional experiences to generate new streams of revenue for the department● Assist in football allocation and seating upgrades for Terrapin Club donors, effectively communicating locations, requirements for those areas, and benefits of donating to the Terrapin Club● Process all daily reconciliations, totaling an average of $15 million per fiscal year Show less

● Provided premier customer service to donors, season ticket holders, and fans● Supervised all ticket operations for men’s soccer and men’s lacrosse including creating sales timelines and assisting with creating unique promotional initiatives● Facilitated hiring of full-time interns and 50+ game day employees to handle event operations● Trained both full-time interns on daily operations of the ticket office● Established customer service training program for ticket office game… Show more ● Provided premier customer service to donors, season ticket holders, and fans● Supervised all ticket operations for men’s soccer and men’s lacrosse including creating sales timelines and assisting with creating unique promotional initiatives● Facilitated hiring of full-time interns and 50+ game day employees to handle event operations● Trained both full-time interns on daily operations of the ticket office● Established customer service training program for ticket office game day staff● Served as lead administrator for the Access Management system which includes ticket scanner distribution for football and men’s basketball and troubleshooting on game day● Co-Chaired the 2017 Football Committee which was established to enhance the fan experience and fan security● Developed new plans for parking and initiatives for fan engagement at Maryland Football games● Processed and reconciled $15 million in annual deposits for the Athletic Ticket Office Show less

● Served as Neulion Systems Administrator● Oversaw and coordinated event setup, pricing, seating manifests, and related data sets● Directed customer data management including loads and automated event allocation processes● Managed ticket invoicing and receipt processes● Supervised Game Day staff for Football, Men’s & Women’s Basketball and Men’s Ice Hockey● Developed and maintained good support structures for customers purchasing tickets● Assisted with coordination of… Show more ● Served as Neulion Systems Administrator● Oversaw and coordinated event setup, pricing, seating manifests, and related data sets● Directed customer data management including loads and automated event allocation processes● Managed ticket invoicing and receipt processes● Supervised Game Day staff for Football, Men’s & Women’s Basketball and Men’s Ice Hockey● Developed and maintained good support structures for customers purchasing tickets● Assisted with coordination of email marketing projects● Coordinated the sale of tickets on third party websites i.e. Groupon, Amazon● Coordinated ticket sales and player tickets for Patriot League and Atlantic Hockey Tournaments● Trained staff on sales processes for Neulion System● Created Priority Point System for ticket sales and special events Show less

● Supervised game day staff during home athletic events● Processed orders for single games, season tickets, and postseason events● Created sales reports for baseball, women’s soccer, and lacrosse● Researched ticket data on secondary market of Maryland Basketball games for Dynamic Pricing