Bill Barr Email & Phone Number

Dallas/Fort Worth Area

Develop strategies to assist public safety customers in the adoption of push to talk technology including interoperability with current complex legacy land mobile radio systems. Leverage relationships established through the Verizon Response Team engagement to drive adoption of cellular technology for critical communication

Irving, Texas

• In the Communications Systems Business, JVCKENWOOD provides highly reliable professional radio systems to the public safety market (e.g. military, police, fire departments and ambulance services), around the world..
• Increased customer service revenues by 20% over a three-year period by envisioning and developing new strategies, programs, and processes for customer services and training portfolios
• Established and reported customer centric Key Performance Indicators (KPI): First Call Solution Rate >95%, Customer Issue Resolution Rate < 5 days, Engineering solutions < 30days, Direct Sales Support 20%, and Customer.
• Developed and continuously improved a diverse and geographically dispersed team responsible for project management: system staging, systems engineering, systems deployment, customer services and training.
• Leader of customer service team responsible for providing technical services for P25, NXDN and DMR communication systems deployed for DOD and state and local government agencies
• Envisioned and institutionalized a new service portfolio - Performance+™ strategy, which is aligned with the sales, marketing and communication groups messages in order to drive the customer’s perception into the.

Irving, Texas

• We are committed to providing modern, turnkey solutions for today and the future. No one has time for complexities. That's why ATLAS P25, KAIROS DMR, NEXEDGE NXDN system solutions, and Viking P25 radios are simple to.
• Supervised geographically dispersed customer service teams that support all company communication products; implemented KPIs to measure customer service and engineering performance while creating individual.
• Devised and implemented methods for capturing and utilizing continuous feedback from internal and external clients and customers.
• Created and implemented a client and customer training program that included traditional instructor-led classes, on-demand instructor led classes, webinars, and video web-based training sessions
• Public Safety and Land Mobile Radio (LMR) Subject Matter Expert (SME) to the bids and proposal teams and sales teams to gain new business and promote our public safety portfolio of user and infrastructure equipment to.
• Served as executive level problem escalation point

• Defined and managed program roadmap processes and product roadmaps
• Generated statements of work, specifications, schedules, and agreements for contract negotiations; coordinated preparation of proposals, business plans, proposal work statements and specifications, operating budgets.
• Established milestones and monitored adherence to master plan and schedules; proactively identified program risks and obtained solutions, such as allocating of resources and changing contractual specifications
• Directed the work of all integrated product team (IPT) resources, including hardware, software, RF engineering, product operations, subcontractor management and administrative areas

• Defined program requirements and objectives for portable and mobile LMR P25 TIA/EIA-102 standards compliant products
• Established change control process and led the Change Control Board (CCB) for development programs
• Acted as primary internal and external contact for program activities, leading program review sessions with engineering, operations and executive management
• Leader of contract negotiations with clients and suppliers

• On any given day, every moment matters to someone, somewhere. And every moment, Motorola Solutions' innovations, products, and services play essential roles in people's lives.
• Created competitive advantage by using tolerance analysis and comparative analysis to reduce eNodeB power usage by 50% resulting in thousands of dollars in Customers operating expense (OPX) savings.
• Implementation of Failure Mode Effects Analysis (FMEA) resulted in critical project Risk Priority Number (RPN) reduction from 5242 to 180 representing $255,000 in cost avoidance.
• Proactively identified system level design issues using House of Quality (HOQ/QFD) saving $3MM.
• Modeled the product development process instead of using build and test methods eliminating $5MM in cost
• Modeling a power system proved that a reduction in required power of 5% was possible eliminating the need to design and produce a duplicate sub-systems.

Rational® DOORS® is a leading requirements management tool that makes it easy to capture, trace, analyze, and manage changes to information. Control of requirements is key to reducing costs, increasing efficiency, and improving the quality of your products.DOORS is an acronym for Dynamic Object-Oriented Requirements System.

• Leader of strategic common processes initiative aligned with SEI CMMI Level 5 best practices, resulting cost savings greater than $5M per year.
• Led the development and global deployment of a common tool for requirements definition and requirements management using IBM Rational tools suite. The implementation resulted in a 56% improvement in product quality by.
• Created the database schema and common process for cross-functional, cross-cultural and globally dispersed teams.
• Championed SEI CMMI key process areas including Requirements Development and Requirements Management for a global Center of Excellence organization.
• Developed Motorola University courses to enhance focus on Project Management and Systems Engineering.
• Delivered Systems Engineering courses to over 2000 cross-functional, cross cultural and globally dispersed students at a direct cost savings of over $3M.

Mcpm, Project Management

Bsis, Information Systems