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Analyst State of Michigan State Police January 2015 - August 2017Analyst State of Michigan November 2013 - January 2015Utilities Regulation Officer, review and conduct informal and formal complaints from constituents regarding disputes with their regulated utility company. December 2010 to November 2013.Safety Analyst Michigan Public Service commission - Review, approve or deny applications of "for hire transportation" in Michigan. November 2002 - December 2010Manager at Coca Cola, Statewide Michigan Division Call Center, Global Fortune 500 company. November 1994 to October 2000Specialties: 21 years of telephone complaint resolution expertise. Director and trainer of call center employees. 2 years of outside cold call selling experience for Coca Cola.
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Commercial Transportation AnalystMichigan State Police Apr 2015 - Oct 2017Lansing, MichiganRetired -
Departmental AnalystState Of Michigan Mar 2015 - Apr 2015Lansing,MiPerform analytic design factors to the collection of the Unified Carrier Registration process for the State of Michigan. Attend webinars, in person meetings and teleconferencing. -
Energy Efficiency AnalystState Of Michigan Nov 2013 - Mar 2015Lansing, MiAnalyst in Energy Efficiency Section. Oversee assigned Utilities, Collaborations and Municipalities Energy Optimization (EO) portfolio complies with Public Act 295 of 2008.Make suggestions to Management that assist in the adoption or rejection of Energy Optimization (EO) as described in PA 295 of 2008.Attend Energy Optimization special events and regularly scheduled meetings. Review and analyze municipal Energy Optimization portfolios, major utilities and the "other" cooperatives, collaborations and utilities in Michigan for compliance with PA 295 of 2008.
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Utilities AnalystState Of Michigan Dec 2010 - Nov 2013Michigan Public Service CommissionAssigned projects by director and manager. Perform the required duty and move to the next assignment. Research transmission, distribution and generation of electricity.Act as case coordinator in utility complaints that advanced to the formal complaint status. Assist constituent, schedule hearing, interact with assigned Administrative Law Judge (ALJ), Assistant Attorney General (AG) and Attorney from the Regulatory Affairs Division (RAD) of the Michigan Public Service Commission, (MPSC or PSC).
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Transportation Safety Analyst - For Hire TransportationState Of Michigan Nov 2002 - Dec 2010Senior analyst responsible for ensuring that applicant "for hire" transportation companies are in compliance with State and Federal regulations in the Michigan Public Service Commission. Started and conducted informal complaints against established for hire motor carriers who have been found to be out of compliance with State or Federal regulations in the State of Michigan. Conducted and brought forth formal complaints against established for hire motor carriers who have not complied after an informal hearing or who have ignored the informal hearing altogether. Accepted position as a Complaint Officer in the Service Quality Division of the Michigan Public Service Commission - January 2011.
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Director Of Michigan Division - Customer Action CenterCoca-Cola Enterprises 1994 - 2001Lansing, MiDirector of State wide call center to sell, promote and field complaints for a Global Fortune 500 Corporation. Managed staffing levels of up to twenty direct reports. Facilitate communications between twelve branch sales centers, promote the mission of the company and travel between the sales centers to ensure the mission of the company is adhered.
Bill Brandon Skills
Bill Brandon Education Details
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Community Development -
Hotel, Motel, And Restaurant Management
Frequently Asked Questions about Bill Brandon
What is Bill Brandon's role at the current company?
Bill Brandon's current role is Analyst at State of Michigan.
What is Bill Brandon's email address?
Bill Brandon's email address is bi****@****gan.gov
What schools did Bill Brandon attend?
Bill Brandon attended Central Michigan University, Michigan State University.
What skills is Bill Brandon known for?
Bill Brandon has skills like Public Administration, Government, Administration, Community Outreach, Policy, Cold Calling, Change Management, Sales Management, Call Center Development, Account Management, Utility Industry, Policy Analysis.
Not the Bill Brandon you were looking for?
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2uncp.edu, uncp.edu -
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Bill Brandon
Santa Barbara, Ca -
2uncc.edu, uncp.edu
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