Unlocking the true potential of your business lies in grasping the elusive essence of compelling value propositions. Part of that power is in recognizing the multiple roles that exist in your target audience, including buyer, decider, and user among others. Yet, this elusive concept is often overlooked, leaving companies adrift in competitive no-mans-land. Embracing the value proposition's vaporous nature is the first step towards harnessing its power. By navigating a well-defined process, you can delve into the very heart of what makes your offerings unique, transforming them into a captivating force that instills an unshakable sense of ownership in your customers. This is the secret to fostering unwavering loyalty and genuine excitement for your solutionsI provide that process either as an asynchronous online workshop that brings in all the brainpower of your full workforce or as consultive services to smaller entities.

Manufacturers that are led by an open-minded leader who genuinely cares about the company and its people can leverage the tools in Manufacturing P.A.R. Excellence to put on place strong controls, robust accountability, high capability to execute, and the ability to tap into the creative resourcefulness of all employees.

Our product, Manufacturer PAR Excellence, is a business operating methodology that is specifically tailored to the unique needs and challenges of running a manufacturing firm. We help the company first install a set of tools that provide for strong, robust and disciplined control throughout the business. Then we structure a environment where innovation (a purely voluntary activity) will flourish. We make the unusual promise that we take the risk out of opening the flood gates of employee innovation. It is a concept that once explained, gets a nod and a smile from the manufacturing CEO.

The Global Cities Initiative is a five-year project that aims to help leaders in U.S. metropolitan areas reorient their economies toward greater engagement in world markets.Launched in Milwaukee in Dec 2013, the Global Cities Initiative (GCI) for the Milwaukee 7 county region is a five-year project under Brookings and JPMorgan Chase GCI aimed at helping the leaders of metropolitan Milwauke 7 strengthen the regional economy by becoming more competitive in the global marketplace. GCI is built on the concept that the global economy is a network of metropolitan economies which are home to most of the world’s population, production, finance, and sources of innovation.

Led the global organization in strategic technology decisions and all levels of innovation in global operations and risk management.Introduced web technology to enhance Diners Club’s position as premier provider of customer service. Improved dispute resolution timeframe 50%, grew operating margin and reduced processing costs more than 25% by leading a global team in designing, developing and implementing a web based, point and click dispute management system. When fraud grew significantly, led an international team to design a global web based fraud detection and management system. The system leveraged fraud information housed in 52 local databases, and enabled fraud detection of attacks that were previously undetectable. Reduced fraud loss and then maintained best in industry fraud loss ratios. Developed and delivered operations, systems, and policy training programs around the world. We consistently received 95-100% “highly satisfied” ratings from our participants.Developed a new risk management business model for the global network. Increased cross-border sales 10% ($200 million).Led a franchise team to design a new Customer Risk Management System, which reduced risk management staff costs 30%, credit losses 30%, delinquency 3%, and fraud losses 15% within a few months of implementation.Reduced fraud losses by 25% (proprietary number, several $millions) by introducing new fraud detection capabilities utilizing transaction data analysis techniques (precursory work that eventually lead to the global fraud database).Implement systems to support paperless data and settlement systems. Reduced cross border processing cost 50% and reduced processing timeframe from 16 days to 1 day by converting to electronic interchange from paper and postal service. Led on-site operational effectiveness studies in 30+ franchise locations around the world, resulting in better service and reduced costs.

Established premier customer service for the worlds largest merchant card processing organization at the time. Focussed on 100% employee engagement to deliver great customer service.Took over managing the Merchant Card Service operations -- managing a staff of 250 in the delivery of services to 50,000 merchant credit card customers.Turned $8 million loss (run-rate) to $0 in six weeks while increasing operating margin by cutting department operating cost by 50% ($1.5 million)Unwound a complex internal accounting fraud and instituted ongoing controls. Directed the recovery from a system conversion of $600 million unreconciled in suspense assets representing millions of small transactions. Fully recovered and reconciled to $0.Lead recovery of paper transaction processing backlog of $300 million with thousands of unbalanced batches growing daily. Fully recovered and reconciled to $0.

Automated the analysis and reporting functions in the finance department including financial accounting but with an emphasis on cost accounting. Conceived a new product, researched the market, built the product and Citi rolled it our nationwide. Generated tens of thousands of profitable high interest leases.

Completed one of the nations most rigorous bank management training programs. Moved to international lending floor in 7 months. Designed an implemented an effective international lead syndicator loan tracking system that moved from a fail-prone paper system to a fail-free computer system. On the 4 member team that won the highly competitive national bank game.