Bill Clark Email and Phone Number

Delivering a variety of projects within a single business sector● Managing medium sized projects from inception to completion● Delivered new waste management operating centres.● Delivered card payment compliance project within Serco Leisure estate● Delivered new contact centres solution for Brexit● business continuity projects - migration of contact centres to home working in response to COVID.● Implementation of new operational sites ● Windows 10 managed desktop migrations

Jul 2017 – March 2019Project Manager, Work Requests Team – Getronics Services UK Ltd ● Manage small to medium sized projects from inception to completion.● Delivered Windows 10 deployment Project● Delivered legacy infrastructure migration projects● Delivered Azure CRM Solution

Apr 2013 – Jun 2017 Project & Service Delivery Manager – Hi Speed Services Ltd Acted as lead project manager cascaded tasks and information to the team; ensured that the team had the correct structure in place to match business requirements and company directionGained an insight into the needs of the business; set objectives in line with organisational needs, including scope, content, timings and budget; planned work schedules and deadlines to meet the agreed needsMentored Junior Project team to successfully deliver multiple concurrent projects to over 1100 stores with RFT above 98%Generated annual organic growth of £500+ from key account & secured “evergreen” contract, having generated £2m+ revenue through integration of new services Executed a large-scale project of £1.2m to 650 stores in 22 weeks for the market leader in children’s footwear, across 4 channels within the UK & ROI, which included the initial survey review and RAG status report for each store, supporting the customer to ensure that the programme of works identified and resolving all technical issues.Projects Completed:EPOS Deployment & Payment solutions project Budget <£1.5mNew customer experience Project New Inventory & Sales order Software Project Business change Projects:Successful execution of internal cost down business change projects achieving £200K+ annual savings, ranging from operational consolidation of multi - site operating centres to single site operating centre to problem solving & mentoring internal departments to improve efficiency in resource & deliverablesA Multinational Aircraft composites manufacture required a new managed service within its supply chain to reduce costs & loss of product through poor inventory & handling controls as part of wider change programme.

Managed and ensured compliance of internal management systems to ISO 9001 and ISO 14001 standardsDelivered various retail projects including risk control measures in the workplaceAccountable for the facilities management aspect the site including contractor compliance to RAMSManaged the company's move into a new purpose built facility by successfully implementing ISO 9001 & ISO 1401 standardsDesigned and employed a bespoke customer order processing and stock control system

Developed and managed a high performing team, continuously raised the bar and managed performance using best performance toolsExecuted HR policies including sickness/absence monitoring and reduction; conduct staff performance management and implement performance improvement plans to enhance staff productivityImproved operational systems, processes and best practices that guarantee organisational well-beingPerformed quality controls and monitored production KPI’s

Installation Engineer for Sarnel Services. Responsible for configuration, Delivery & implementation specializing within the retail sector.

Installation Engineer responsible for configuration, Delivery & implementation specializing within the retail sector.