Bill Moore Email & Phone Number

Richardson, TX

• Supervised a large team of business analysts, automated testers, report writers, Java developers and database administrators who were responsible for the development and maintenance of several enterprise applications.
• Made all of the staffing assignments and adjusted development resources based on dynamic project priorities and progress to insure that the deliverables were accomplished on time and within budget.
• Responsible for negotiating release schedules for the user requirements. This involved prioritizing each of the requirements across eight IT and six business departments.
• Coordinate team members’ efforts toward the successful implementation of simultaneous high priority deliverables.
• Reported on the projects’ development status to multiple audiences.
• Provided audience appropriate reports of any production issues and resolutions to the impacted business and IT stakeholders.

Richardson, TX

• Implemented requested changes to my team’s portion of the HCSC Business Acquisition suite of J2EE applications. This included SQL (CRUD, stored procedures, views & indexes), EJB, Servlets, JSP, HTML, CSS, JavaScript.
• Ensured that the customer requirements were developed to their satisfaction and delivered in the negotiated time frame.
• Provided detailed design and level of effort estimation on project deliverables.
• Coordinated team members’ efforts toward the successful implementation of simultaneous high priority deliverables.
• Made initial assignments and adjust assignments of development resources based on dynamic project priorities.
• Assisted in the scheduling and planning of project releases.

Richardson, TX

• Performed Tier-2 support and issue resolution for Internet help desk. Tracked resolved issues through the production ticketing system and release functional requirements.
• Implemented requirements for the HCSC Business Acquisition suite of J2EE (SQL, EJB, Servlets, JSP, HTML, Struts) applications.
• Followed the complete software design life cycle for implementing system changes in a test driven and Change Management Team approved manner.
• Assigned development workloads during release cycles.
• Mentored new team members in the policies, processes and procedures of Business Acquisition.
• Organized activities to improve morale and strengthen team unity.

Richardson, TX

• Supported Marketing and Broker Administration’s customized GoldMine installations.
• Supported and maintained Underwriting Department’s customized SalesLogix implementation.
• Designed and developed reports for Quality of Care, GoldMine, and SalesLogix using Seagate Crystal Reports.
• Designed development team’s source control repository.
• Designed, coded and deployed a Visual Basic interface for GoldMine’s Crystal Reports.
• Served as the team’s primary Crystal Reports designer.

San Clemente, CA

• Completed GoldMine system customizations and trained personnel in the use of the customizations.
• Established back-end auditing procedures for accurately tracking changes made to the main view, triggering several reports.
• Redesigned the user interface, user access levels and user-groups to implement contact security and increase information reliability.
• Trained a database manager to perform maintenance and tuning of the database.
• Established procedures and timelines for receiving and implementing future changes to assist the new database manager.

Santa Ana, CA

• Redesigned the data model to encompass the needs of the company and its outside sales force.
• Accounted for minimal hands-on management within the implementation, as a reduced staff would meet the expanding needs.
• Provided documentation and training to onsite personnel on the redesigned system.
• Worked with inside telemarketing, outside sales, advertising and assorted support staff to define the needs of the varied departments.
• Designed and implemented the network based database system using the existing DBMS to meet these requirements.
• Modified and maintained user-level access controls.

Santa Ana, CA

• Insured the safety of personnel and property.

Salinas, California Area, Korea, Panama, Egypt

• Oversaw training and performance of a four-person fire team