Bill Moore Email & Phone Number

Richardson, Tx

• Supervised a large team of business analysts, automated testers, report writers, Java developers and database administrators who were responsible for the development and maintenance of several enterprise applications within the company’s integrated quoting and enrolling process, Business Acquisition. This included both contract and salaried personnel and our area of responsibility encompassed external and internal facing components and user bases.• Made all of the staffing assignments and adjusted development resources based on dynamic project priorities and progress to insure that the deliverables were accomplished on time and within budget.• Responsible for negotiating release schedules for the user requirements. This involved prioritizing each of the requirements across eight IT and six business departments.• Coordinate team members’ efforts toward the successful implementation of simultaneous high priority deliverables.• Reported on the projects’ development status to multiple audiences.• Provided audience appropriate reports of any production issues and resolutions to the impacted business and IT stakeholders.• Contribute to the overall IT strategic plan by insuring that my team was following the development guidelines set corporately.• Created clear career paths for team members based on their desired goals within the company. Then I worked closely with each of them throughout the year.• Organized training and activities to improve morale and strengthen team unity.

Richardson, Tx

• Implemented requested changes to my team’s portion of the HCSC Business Acquisition suite of J2EE applications. This included SQL (CRUD, stored procedures, views & indexes), EJB, Servlets, JSP, HTML, CSS, JavaScript. • Ensured that the customer requirements were developed to their satisfaction and delivered in the negotiated time frame.• Provided detailed design and level of effort estimation on project deliverables.• Coordinated team members’ efforts toward the successful implementation of simultaneous high priority deliverables.• Made initial assignments and adjust assignments of development resources based on dynamic project priorities.• Assisted in the scheduling and planning of project releases.• Reported on the projects’ status to multiple audiences which include various levels of management, project managers, other project leads and developers.• Contributed to the overall IT strategic plan through creating requirement solutions which align with the communicated infrastructure plans. This included incorporating the use of Hibernate.• Mentored and assisted in the development of team members.• Designed, created and maintained unit tests.• Implemented peer reviews across the development team.• Participated in interviewing and screening candidates for report writers, Java developers and database administrators.• Provided Tier-2 production support and complete detailed analysis of root cause as needed.• Designed and performed security tests of the various applications to reduce the risks from malicious attacks as well as exposure from accidental HIPAA violations.• Implemented dynamic HTML related improvements to the existing interfaces and incorporated the techniques into ongoing design considerations. This involved AJAX; XML, HTML, CSS, JavaScript, Java service creation & calls.

Richardson, Tx

• Performed Tier-2 support and issue resolution for Internet help desk. Tracked resolved issues through the production ticketing system and release functional requirements.• Implemented requirements for the HCSC Business Acquisition suite of J2EE (SQL, EJB, Servlets, JSP, HTML, Struts) applications. • Followed the complete software design life cycle for implementing system changes in a test driven and Change Management Team approved manner.• Assigned development workloads during release cycles.• Mentored new team members in the policies, processes and procedures of Business Acquisition.• Organized activities to improve morale and strengthen team unity.• Trained web report writer in EnterpriseSoft’s Report Writer and served as a backup report developer.• Maintained the development team’s CVS source code repository.• Reported on deliverables’, both personal and team, statuses.• Participated in interviewing and screening candidates for report writers, Java developers and database administrators.• Acquired training in automated testing using Rational Test Studio.• Assisted automated software testing team, report writers and assorted developers as needed.

Richardson, Tx

• Supported Marketing and Broker Administration’s customized GoldMine installations.• Supported and maintained Underwriting Department’s customized SalesLogix implementation.• Designed and developed reports for Quality of Care, GoldMine, and SalesLogix using Seagate Crystal Reports.• Designed development team’s source control repository.• Designed, coded and deployed a Visual Basic interface for GoldMine’s Crystal Reports.• Served as the team’s primary Crystal Reports designer.• Designed reporting system using Seagate’s Info Server which produces management reports and generates reminder letters to users to insure compliance with government regulations concerning complaint response times.• Assisted automated software testing team, MS-Access development team, and assorted developers as needed.• Customized and maintained HCSC’s Customer Relationship Management (CRM) software packages: GoldMine and SalesLogix.• Served as second level production support for GoldMine and SalesLogix.

San Clemente, Ca

• Completed GoldMine system customizations and trained personnel in the use of the customizations.• Established back-end auditing procedures for accurately tracking changes made to the main view, triggering several reports.• Redesigned the user interface, user access levels and user-groups to implement contact security and increase information reliability.• Trained a database manager to perform maintenance and tuning of the database.• Established procedures and timelines for receiving and implementing future changes to assist the new database manager.

Santa Ana, Ca

• Redesigned the data model to encompass the needs of the company and its outside sales force.• Accounted for minimal hands-on management within the implementation, as a reduced staff would meet the expanding needs.• Provided documentation and training to onsite personnel on the redesigned system.• Worked with inside telemarketing, outside sales, advertising and assorted support staff to define the needs of the varied departments. • Designed and implemented the network based database system using the existing DBMS to meet these requirements. • Modified and maintained user-level access controls.• Designed several queries on both this new system and the existing AS400 based client database.• Managed the database system after implementation to ensure; consistency checking, report generation, backups, general administration functions, training staff, and error tracking.

Santa Ana, Ca

• Insured the safety of personnel and property.

Salinas, California Area, Korea, Panama, Egypt

• Oversaw training and performance of a four-person fire team