Bill Cushard Email & Phone Number

Palo Alto, Ca, Us

I am accountable for driving revenue and specializations through the Atlassian Partner Program and broader Atlassian Ecosystem.

I am a podcast host and writer who covers the people, passions, and issues of fast-growing enterprise software companies at the intersection of customer education, software adoption, and customer success in an educating and entertaining manner. I have written two books, including "The Art of Agile Marketing: A Practical Roadmap for Implementing Kanban and Scrum in Jira and Confluence."My writing has appeared in the ADP Spark Workforce Management Blog, The Executive Magazine, Business Insider, Employee Benefits News, Software Development Times, and the HumanCapitalist. He has also written for numerous corporate blogs including Mindflash, Cornerstone OnDemand, GoodData, Gainsight, Bluenose, and ServiceRocket, to name a few. Bill takes his experience as a corporate educator to write articles, ebooks, and white papers that are entertaining, educational, and practical.

Santa Clara, California, Us

- Took on sales role in Q3 2023.- Took on sales and marketing roles in Q2 2023.- Took on interim head of marketing role in Q2/Q3 2023, while CMO was on leave.- Took on interim head of sales role, led team to record 2022 bookings / Took on head of sales role in Q4 2022.- Hired to build and manager partner program. Signed first new partners and worked jointly with mutual new customers

Sunnyvale, Ca, Us

Palo Alto, Ca, Us

In addition to serving clients, Bill sets the strategic direction for both the future of work practice and the customer education practice for ServiceRocket, developing innovative solutions to support clients' organic growth ambitions. Our mission is to enrich the lives of our clients and be the most reliable partner in the acceleration of their growth.

Palo Alto, Ca, Us

Leading a SaaS business helping software companies to build, run, and grow customer education.- P&L responsibility.- Run the Entrepreneurial Operation System (EOS) to drive scalable and repeatable operational cadences, including vision, business planning, dashboards, and execution of the vision and forecasts.- Lead cross-functional team of sales & marketing, product, engineering, customer success, and support.- Built customer success organization from scratch; establishing a culture of customer growth and account ownership measured by our north star metric of net revenue retention (NRR).- Foster engagement of globally distributed team in Malaysia, Australia, Chile, and the United States.- Use the business model canvas and value proposition canvas to prototype, test business model ideas, and take new offerings to market.

Palo Alto, Ca, Us

* Go-to-market plan and execution for Workplace by Facebook practice from product development and product marketing to sales and sales enablement to delivery.* Developed content marketing strategy that directly contributed to increasing pipeline revenue.* Using an influencer marketing strategy, plan, run, and host monthly webinars that steadily grew an audience and directly contributed to pipeline revenue.* Co-launched and host podcast called Helping Sells Radio, which made the iTunes "New and Notable” and "What’s Hot” lists in the Technology category.* Planned speaker/content program for Business of Customer Education Conference, which grew in attendance YOY over four years.* Planned and executed newsletter strategy of consistent monthly delivery to nurture leads. * Doubled blog page views by increasing the frequency of blog posts to an average of 4 times per week from 2013 to 2014. * Created editorial calendar, mapped to buyer personas, content types, company events, and industry themes. * Developed a custom, collaborative content development workflow using the Kanban agile methodology (on Jira and Confluence) that we used to pull content through the workflow using multiple authors and reviewers. As Head of Customer Education:* Led customer education line of business with P&L responsibility. * Managed customer training development projects on technologies and products that included: Jira Service Desk, Node.js, NGINX, ToutApp, New Relic, Docker, and Workplace by Facebook. * Managed projects and/or developed courses for Jira, Confluence, and Jira Service Desk. * Launched eLearning courses for the Atlassian product suite.

Helping Sells Radio is the world's longest running customer success podcast. We believe customer success is a business model innovation, not a department. We talk to technology professionals who live and work across the customer journey to learn about how they are taking a helpful approach with customers; from marketing and sales to product management, customer success, support, and professional services. On Apple Podcasts: https://podcasts.apple.com/us/podcast/helping-sells-radio/id1080713333

Us

Bringing credibility and transparency back to the mortgage industry by changing the way people learn at work. Developed learning strategy and implemented mortgage due diligence, software, product training, and leadership development for employees and clients. Implemented Litmos learning management system (LMS), Work.com (Rypple) social performance management, an enterprise social network (Yammer) for company-wide book club discussions, Adobe Connect, e-learning authoring tools Udutu, Camstasia and Jing, and Sharepoint for electronic performance support (EPSS).As part of a project called "The Year of the Leader," I brought in Rob Delange from the Wiseman Group to talk with 70+ of Allonhill's leaders about the book "Multipliers." Then, I implemented a Multipliers 30-Day Challenge, a program during which leaders applied one competency of a Multiplier and at the end of the 30-days gathered leaders who shared what they applied, what they learned, and their results. Top three best results, based on the stories told, won gift certificates.

Arlington, Va, Us

Learning leader at The Knowland Group, a cloud (SaaS) services start-up and innovator in developing intuitive marketing and salesforce automation products and services for the hospitality industry. Developed training programs for hotel clients, inside sales, leadership, and customer service. Software product training for clients and employees. Worked as a link between clients, product management, and the developers to improve product functionality based on client feedback. Helped clients implement and be successful adopting Knowland products.Implemented enterprise social network, Yammer, as a platform for support leadership development program creating a discussion forum with the purpose of sustain learning and reduce time spent in formal training sessions.Administered internally developed learning management system (LMS) used for client training offerings. E-learning authoring tool: Camtasia.

Stamford, Ct, Us

Lead sales, product, Salesforce.com, and service training, in operations and sales organizations.

Dublin 2, Ie

Lead client projects specializing in needs anlaysis, e-learning, collaboration solutions, and training evaluations to improve individual and organizational performance.In major SAP e-learning design project, learners were 88% satisfied with the e-learning courses they completed. Learning technologies used include ToolBook authoring tool, RWD UPerform for screen capturing and performance support, and Saba learning management system (LMS).

Us

Learning strategy and implementation of learning, instructional design, e-learning, internal communications and knowledge management for six call centers in North America and Manila ($4 million department budget) with team size of 38.• Lead effort to train 1400 new hires in six months to prepare for growth as result of acquisitions.• Increased customer satisfaction with employee knowledge 31% from Q206 to Q207.• Reduced curriculum development costs from $2,100 to $1,500 per developed hour.• Reduced employee time to proficiency from 12 to 4 weeks.• Increased quality scores 25% from Q2 2006 to Q2 2007.• Developed processes to include new product training as part of the product development cycle to ensure E*TRADE employees prepared for every product launch.• Designed and facilitated leadership development program using Achieve Global content.Learning Technologies: Adobe Creative Suite, LearnerWeb LMS, CodeBaby, internally developed electronic performance support system.

Us

Managed team of eight customer service trainers, leading development and delivery of new hire, product, and leadership development training programs.• 73% ROI on new hire training program improvements.• Increased quality scores from 85% to 93% as a result of service skills training.• 83% pass rate on Series 7 training program and 92% on Series 63 training program.• Implemented e-learning strategy accounting for 80% of training for tenured CSRs.• Developed and delivered new product training.• Designed leadership development program based on Situational Leadership II, The Leadership Challenge, and programs at the local university. Deployed Leadership Practices Inventory (LPI) 360 degree assessment tool to front-line managers and senior leaders.

Us

Facilitated new hire, Series 7 and Series 63, and manager training. Performed gap analysis, designed competency model and developed curriculum for financial services representatives.Implemented e-learning initiative throughout the service and sales organization.

Us

As a registered representative, provided outstanding customer service to self-directed clients with their investments and account needs.

Mba, International Business

Master Of Science In Education, Training And Performance Improvement

Bsba, International Business