Bill Damron Email and Phone Number

System administration on Windows servers. ADUC user and group administration. Monthly patching and updates. Daily/weekly system log checks, alerts. Application and printer monitoring. Splunk reports. Daily check on Veeam agent/tape backups. Classified environment, quarterly STIG compliance scans, remediation and checklists.Endpoint administration / Desktop Support on Windows OS workstations. Windows OS installation, system updates, driver updates, Imaging, software installation, hardware installation, system troubleshooting and repair, Bi-weekly software updates and maintenance, monthly Windows system updates. End user support and troubleshooting for computer and software issues.

Print Service administration. Add/move/change network MFD and suite printers. DNS administration. Create/modify/remove hosts. Windows 10, O365 upgrades and migrations.Windows 10, 7 migration projects. Windows and MS Office upgrades and migrations. Responsible for scheduling end users for Windows migrations on existing workstations, desktops and laptops. Scheduled network backups of user data. Managed user and computer accounts in active directory. Imaged pc's with Windows 10,7 image with MS Office O365, 2010. Configured systems after imaging for users, including naming computer according to naming standard, outlook user profile setup, cisco viewmail settings, printers, remote desktop, Bitlocker drive encryption on laptops. New computer configuration, setup and data transfer. Restored Windows and Office custom settings. Mac OS upgrades and O365 upgrades on mac clients.Provide break fix and troubleshooting day to day support . Remedy, JIRA SD ticketing.iOS Smartphone Provisioning. Began provisioning iOS devices using Apple Configurator/ iphone configuration utility on mac. Managed user access accounts in Activesync and ADUC.Airwatch server was added for device provisioning and administration. Provisioned and administered iOS and android devices from Airwatch console.

Provided computer repair support in the Santa Clarita area to home office and small business users, including new pc installations with Windows 7, configuration, data transfers, application installation and support, wireless support and configuration, and printer installation and support. Provided support for routers, wireless and hard wired. Troubleshoot and resolve Windows XP issues and applications. Assist with user data backup and transfer, virus and malware cleanup. Hardware troubleshooting.

Provide IT support to small businesses in the Portland metro area. Provide pc support on systems using Windows 7, Vista, XP and Windows 2000. Provide support for routers, wireless and hard wired. User data backup, transferring and recovery. Hardware and software troubleshooting and resolution. Break/Fix on existing workstations. Virus and Malware cleanup.

Provided IT support to small businesses in the Portland, Vancouver metro area. Provided pc support on systems using Windows 2000, XP and Vista. Testing Windows 7 RC1. Windows server user and computer administration. Provided support for routers, wireless and hard wired. Built Windows 2003 server ghost image for network probes used for managed services monitoring.User data backup, transferring and recovery. New desktop and laptop refreshes and installs. Hardware and software troubleshooting and resolution. Break/Fix on existing workstations. Virus and Malware cleanup.Documentation for client network and workstations, network layout diagrams, asset management.

Worked on contracts for Ziba Design and OHSU in Portland. Provided desktop support in their IT departments, such as new workstation rollouts, troubleshooting issues on a day to day basis, printing issues, wireless configuration and troubleshooting.

Primary duties include Tier-One support for BPA Help Desk providing technical support for MS Office products & Windows OS 2000 & XP, EForms, Citrix, BES, Peoplesoft, Passport, CRM, HRMIS, RAS, vpn, TCP/IP, and printers. Other duties include Client support and assistance using SMS 2.0 remote, Windows User account administration, Unix user account administration, Outage coordination, Hardware upgrades on old pc’s, imaged pc’s with BPA standard image using Ghost.Training provided by Unisys and BPA:ElementK: training for Dreamweaver, Flash 5.5, Photoshop 5.5.Microsoft: Supporting users running applications on Microsoft Window XP Operating System.Supporting users running the Microsoft Window XP Operating System.

Trained in all aspects of their EpicCare software which end users use on a daily basis to obtain patients medical charts and records. Provide onsite training and support for end users as new version of EpicCare goes live.

End user desktop and laptop migrations from Windows 95 to Windows 2000 with Office XP.Novell GroupWise email archive and personal address book conversion to Outlook XP.

OS: Windows 2000 and XP.Configured Dell pc’s for new and existing users.Upgraded end user pc’s from Windows 98 to Windows 2000 with Office XP.Support for Outlook 2000 and XP.Support for Novell Netware client on Windows 2000.Researched and resolved hardware and software issues.Responsible for maintaining users’ pc’s according to company policy.

Accounts: TekIBS, Hillsboro, Or. - Standard Insurance, Portland, Or.Responsible for creating new user LAN accounts, disabling LAN accounts that were terminated.Developed ghost images with updated service packs, hot fixes and security patches. Configured W2K platform pc’s for new and existing users.VPN configuration and support.Provided desktop support via phone for sales people in offsite locations.Responsible for maintaining users’ pc’s according to company policy.Daily reporting and review of Remedy problem tickets.Created step-by-step “How to” documentation for various applications.Developed and documented policies and procedures.Patched network connections at switches to provide live connections in employee cubicles, offices and conference rooms.Provided assistance with Lucent phone switch administration and Intuity Audix voicemail administration.

In house and on-site support. Duties included diagnosis, troubleshooting, repairs, software and hardware installation on desktop pc’s, laptops and notebooks, Macintosh computers and LaserJet series printers.Accounts:Disney Interactive, Glendale, CA.Disney Channel Productions, Burbank, CA.Studios USA/Universal Studios, Hollywood, CA.EMI/Capitol Records, Hollywood, CA.Direct TV, El Segundo, CA.Bank of America, Los Angeles, CA.