Bill Dornbusch Email & Phone Number

Launched the grassroots startup of an overnight express business within the Washington, DC Metro area that successfully competed with the Big 3 couriers, including FedEx, UPS, and DHL on all levels of pricing, service, reliability, and profitability.Built highly effective relationships with existing and potential customers through networking and referrals, which was contributory to growing business. Developed and delivered high-impact sales presentations, both in person and over the telephone to obtain new accounts. Negotiated with vendors to achieve best pricing discounts and service contracts. Devised operational systems to maximize efficiency in all areas of the shipping process. Created marketing databases that were utilized to communicate with prospects on a regular basis. Managed the entire hiring process from screening through final decision-making. Conducted employee evaluations and determined pay increases. Established monthly and quarterly quotas and goals for both Sales and Operations Departments. Worked closely with department managers to evaluate their goals and progress to ensure they aligned with overall company goals.Selected accomplishments:Recognized as one of the first companies on a "local" level to incorporate the same technologies and systems being used by multi-billion dollar corporations.Achieved 99.7% on-time deliveries, resulting in a high level of customer satisfaction. Designed a customized computer shipping program to process and track packages on the Internet through the company's Web site.Transformed business into an automated, paperless operation.Implemented computerized systems to streamline all administrative functions.