Bill Duff Email & Phone Number

Naperville, Il

Multi-Project engineering support required to meet business priority activities• Currently working cloud based product solutions for major telecommunication carrier customer and Nokia field support services. Experience using Nokia Cloud Band Administrative Management (CBAM) building Nokia new product VNF solutions. Supporting Life Cycle Management virtual machine application validation, testing and application solution verification and testing.• Support large customer project system integration and interoperability testing for a team of test engineers with varying degrees of knowledge in networking and testing.• Supported system installation, additions, moves, changes that includes supporting remote engineers for software update connectivity and testing.• Support immediate response to field support issues by attempting to duplicate and provide problem resolution for field support personnel• Support Technical Sales engineering efforts for customer demonstrations• Support customer applications that include voice, video and data applications.• Support third party product vendor relations and integration testing efforts• Nokia and third party product engineering support for routers, switches, provisioning servers, DHCP, DNS, wireless, WiFi, Small Cell, IMS, test equipment, Ethernet, fiber, load generators and network analyzers.

Naperville, Il

Team player in coordinating activities required to meet integration requirements that include but are not limited to physical installation, configuration, testing, application demonstration, testing and network management.• HP Proliant C7000, G8, system integration, CentOS/Linux OS installation, IP configuration, custom software integration, support HP vendor relations • Managed large cable modem test bed in a multi-vendor environment to support MSO provider solutions. Team player in design, implementation, testing, solution demonstration as well as evaluation of vendor products. Supported various application initiatives while working with a team of over 30 sales and system engineers.• Managed vendor relation requirements for installation, configuration, testing, maintenance and evaluation results of multi-vendor solutions. • Led team with integration aspects in PacketCable that include Softswitch, Media Gateway, CMTS, EMTA, Trunking Gateway, Announcements, Voice Mail and CALEA.• Initiated interface with 5ESS engineers for PSTN/SS7 configuration requirements.• Created network drawings for educating customers, engineers and sales personnel.• Delivered statistical call/data load generation results to upper management that allowed management to make better decisions regarding product performance.