Bill Gallagher

Bill Gallagher Email and Phone Number

US Lead, Customer Success @ ORCA
Norwalk, CT, US
Bill Gallagher's Location
Norwalk, Connecticut, United States, United States
About Bill Gallagher

Client-focused professional with extensive experience leading customer success operations, driving overall business outcomes, and maintaining key functional metrics. I have developed client success strategies and fostered cultures of excellence, in alignment with company objectives. I have managed, coached, and mentored staff members, aiming to nurture their professional growth.I synergize with executive leadership, product, integrations, and engineering teams to address cross-functional challenges, impacting product development and customer satisfaction. I defined a scalable team structure that prioritizes consultative service, maintaining a standard of delivering best-in-class support.Areas of Expertise:Profit and Revenue Generation, Project Management, Data Analytics, Automation Solutions, Salesforce, Hubspot, Product Knowledge, Software Customization, Training Programs, Upselling and Expansion, Training and Mentorship, Cross-Functional Collaborations, Team Leadership, Risk Management

Bill Gallagher's Current Company Details
ORCA

Orca

View
US Lead, Customer Success
Norwalk, CT, US
Employees:
463
Bill Gallagher Work Experience Details
  • Orca
    Us Lead, Customer Success
    Orca
    Norwalk, Ct, Us
  • Allvue Systems
    Customer Success Specialist Iii
    Allvue Systems 2023 - Present
    * Enterprise-focused CSM collaborating with Venture Capital, Real Estate, Private Equity, and Family Offices.* Elevated the NPS score of the book of business by an average of 11 points through targeted strategies and enhanced client engagement initiatives.* Drove customer satisfaction to new heights and increased client retention rates by implementing tailored solutions.* Resolved complex customer challenges and fostered strong client relationships to achieve departmental goals.

Bill Gallagher Education Details

Frequently Asked Questions about Bill Gallagher

What company does Bill Gallagher work for?

Bill Gallagher works for Orca

What is Bill Gallagher's role at the current company?

Bill Gallagher's current role is US Lead, Customer Success.

What schools did Bill Gallagher attend?

Bill Gallagher attended Sacred Heart University, Sacred Heart University.

Who are Bill Gallagher's colleagues?

Bill Gallagher's colleagues are Oles Sossa, Mykyta Pysarevskyi, Govind Jadhav, Andrii Okhrimenko, Christopher Elie, Ganesh Shinde, Nataliia Goranska.

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