LET'S WORK TOGETHER TO CREATE A GREAT CUSTOMER EXPERIENCE ! Working with a number of Silicon Valley based high growth technology startups has helped me refine my approach towards creating a customer centric corporate focus. Leveraging both my success and failures has been invaluable in building long lasting customer and corporate value. If your company could benefit from a vision-driven, goal-focused Customer Success Executive with a proven history of innovation and achievement, we should talk.Summary:P&L responsibility for $100m revenue business. Managed up to 300 employees across 9 countries.Successfully supported 10,000+ SMB customers and strategic fortune 100 global enterprise accounts.Built Global Customer Success operations encompassing: Professional Services, Technical Education, Product Support and Account Management.Consistently improved Customer loyalty and retention with a career average 28% reduction in net churn rates and 98% SLA performance.Established key Technology, Integration and Delivery partnerships producing higher revenue, better margins and increased customer value.Managed cross-functional operations including Product Development, Quality Assurance, Program Management, HR / Staffing, Finance and Customer Success.IPO and acquisition exit experience. Technology Domains: Saas, Business Intelligence, Data Visualization, Analytics, Big Data, E-commerce, Cloud Computing, IoT, Physical Security, IP Video, Routing and Switching, Video Management, Email Security, Cyber SecuritySpecialties: Customer Success, General Management, Business Operations, Strategy, Partner Development, Mergers, Organizational Development, Human Resources, Recruiting, Program Management, Quality Assurance, Professional Services, Technical Support, Education, Automation, Transformation, Service Strategy, Renewals, Start-ups