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For over 25 years I have been focused on treating my clients and customers with respect and providing them with good honest service no matter what my job title was. I believe in communicating to my customers giving them a good understanding of any status they may need to be aware of. I have brought these same skills over to A&M Vending Company. We provide consulting for vending machine placements, Vending sales & repairs. We also have a full suite of office coffee options and office kitchen supplies. Our staff is focused on making your location a convenience center for a relaxing and quick break or lunch environment. Core strengths:* Leadership, Teamwork, and Communications* Ability to bring business objectives into team goals* Strong work ethics, honest with integrity* Believe in creating standards, process improvements* Continually striving for the next level of qualitySpecialties: • Vending Machine Placement consultanting• Customer Service focus• Team building• Project management• Change management• Technical Management• Vendor Management • Productivity/Quality Improvement• ITIL V3 Foundation
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Vice President / CooVendmedic Jan 2016 - Aug 2024Cinnaminson, NjVendmedic is your one-stop vending support site for vending machine repairs, sales, and parts. Our team of qualified factory authorized vending technicians with over a combined experience of 60 years of industry expertise to service your machine. In addition, Vendmedic offers a wide selection of the industry’s top brand vending machines, including, Vendo, Crane, Dixie Narco, USI, Royal, Jofemar, and Wittern just to name a few. Are you in need of parts? We stock a variety of parts to get your machine up and running. We welcome you to browse our website for equipment sales or click on the repair tab to make an appointment for your machine to be repaired. You can also schedule an appointment by calling 844-999-8363 or via e-mail at inquiry@vendmedic.com. Please see our sister company’s website www.amrefreshments.com for in-house vending services. -
PresidentA&M Vending Nov 2010 - Aug 2024Since 1973, A & M Vending Inc has served the Camden, Burlington, Gloucester & Philadelphia areas with a commitment to service and value. We appreciate your interest and look forward to earning your business. A&M Vending Inc offers a wide range of services to make your buying experience convenient and worry free. We offer Vending Machines Service, Repair services, Vending Machine Merchandise, Food Equipment & Supplies. -
Vice PresidentA&M Refreshments Nov 2010 - Aug 2024CinnaminsonPlans and implements sales, marketing and product development programs in the vending/OCS area, targeted toward existing and new retail markets. Supervise associates for staffing, training, coaching, performance management and problem resolution to develop and enhance sales and marketing programs.Develop and implement strategic marketing plans and sales plans and forecasting to achieve corporate objectives for products and services. Develop and manage sales/marketing operating budgets. Direct sales forecasting activities and sets performance goals accordingly. Analyze and control expenditures of division to conform to budgetary requirements.
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OwnerJmcsi Inc Jul 2010 - Dec 2017
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Director Consulting ServicesRadial Consulting Inc Jan 2013 - Nov 2013Cinnaminson BranchAt Radial, we are committed to create partnerships with our clients and become their trusted partner by adding value to their business with proven success.Our current expertise lies in emerging areas of Business Intelligence and IT consulting services. Our approach is to meet our client’s domain and technology requirements with an engagement model that best supports their business need and deliver business value.We specialize in placing highly skilled Data Warehouse Consultants who can proper engineer your data architecture, modeling, design and development of data warehouse solutions. -
Ivr Avp Channel ManagerTd Bank Feb 2009 - Jun 2010Interactive Voice Response (IVR) Channel Management. • Work closely with IT and Business teams to develop and design IVR solutions that fit our business strategy while ensuring customer ease of using the system.• Manage the merging of multiple internal IVR applications to a single platform (TD Banknorth and former Commerce). Manage integration of legacy systems to the backend of the former commerce system. • Manage the upgrade for Convergys 9.5 to 10.0 in the TD Bank Applications. Oversee the script changes to streamline and add clarification to the IVR verbiage. Look for improvement opportunities for improvements and better customer experience. -
Customer Service ManagerIct Group May 2007 - Feb 2009Manage client requirements for the Interactive Voice Response (IVR) unit initiatives for new and existing clients. Work closely with the sales team and customers to build SOW and requirements for IVR units and CRM systems. • Work with the IT teams to develop a project plan, application flow, testing documentation and track progress to completion.• Build team standards and process documentation to improve workflows.• Successfully deliver within timelines and budget Insurance card verification IVR system for Blue Cross Inc. -
Senior Staff ConsultantVerizon Corporation Oct 2005 - Aug 2006Responsible for gathering business requirements for the Verizon.com website, documenting and coordinating with the IT teams for accurate deployment of the content or new designs. Regularly report to executives on results and action items for product area Extensive analysis of data and create corrective actions from the results, this included evaluating the CCI from customers and take actions to correct problem areas Write CID's, BRD's, QH's and field IR escalations. Product support for Registration and SSO area on .com site Create improvements to the Signin pages and the Registration flow on Verizon.com, design improvements to internal process for the incident handling for BillPay area. Support changes for the Freedom packages, Promotional changes for Vz.com -
Senior Technical Manager IiVerizon Corporation Oct 1989 - Oct 2005Lead a team of 2 managers & 33 highly technical engineers while increasing the base supported products by 883% (6 to 59 products) eventually supporting over 15,000 images of software on 5000+ UNIX servers. By using automation and incorporating lessons learned into highly stable end-products the team built continuous efficiencies and standardizing processes with every opportunity. Directed my teams to automate any possible manual builds/processes, resulting in saving approximately 8350 man hours ($596,000 in labor cost savings) annually. Managed tier II-III 24x7 support for the Datacenters for all Middleware & Tools related incidents. Standardized products infrastructures, doing this enabled my team of 33 employees/contractors to be able to support 59+ products for 428+ applications, in a 24x7 mode, while working on an average of 85+ projects, all without missing deadlines. Reduced outage times from 142,675 seat minutes to 33.83 seat minutes per year.
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Rigger / Millwright / MechanicDel Val Rigger 1978 - 1982
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Rigger / Millwright / MechanicDel Val Rigger 1978 - 1982
Bill Graham Skills
Frequently Asked Questions about Bill Graham
What is Bill Graham's role at the current company?
Bill Graham's current role is Vice President / COO at A&M Refreshments.
What is Bill Graham's email address?
Bill Graham's email address is bi****@****ing.com
What is Bill Graham's direct phone number?
Bill Graham's direct phone number is (888) 770*****
What are some of Bill Graham's interests?
Bill Graham has interest in Family, Bbq Enthusiast, Enhancing Customer Experience, Customer Relationship Building, Billards.
What skills is Bill Graham known for?
Bill Graham has skills like Vendor Management, Management, Leadership, Crm, Integration, Process Improvement, Strategic Planning, Team Leadership, Team Building, Customer Service, Project Management, Sales.
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Bill G.
Bill Graham Is A Nationally-Recognized Speaker Specializing In Helping Professionals Be More Likable CommunicatorsMontclair, Nj2grahamcc.com, homeserveusa.com6 +191770XXXXX
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Bill Graham
Redwood City, Ca2dignityhealth.org, chw.edu3 +165036XXXXX
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2cleancare.net, cleancare.net3 +140194XXXXX
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Bill Graham
Capital Markets Senior Audit Manager - Royal Bank Of CanadaNew York City Metropolitan Area4aol.com, rbccm.com, rbc.com, rbccm.com -
Bill Graham
New York City Metropolitan Area
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