Operationally-focused leader with a reputation for successfully partnering with Account Management, Finance and IT to craft and implement innovative solutions that transform organizations into innovative service providers. Can add value to your organization through insightful, critical thinking and integrity-based team leadership that produces consistent, measurable results. Demonstrated ability to solve complex problems that are pivotal to driving revenue.Consistent success in leveraging analytics to drive critical decisions, promote quality and ensure customer-focused service delivery. Extensive experience in training and mentoring people to help them reach their full potential. Promotes a culture of continuous improvement and accountability with an emphasis on prioritizing initiatives and revenue opportunities across multiple lines of business. CORE COMPETENCIES:Financial Operations • Leadership • Coaching • Mentoring • Team Building • Process Optimization • Strategic Planning • Customer Service • Client/Vendor Relationship Management • Payments Industry • Credit Cards • Analytics • Tokenization • Project Management • Sarbanes-Oxley Compliance • PCI compliance • Business Requirements Gathering • Databases • Training • Revenue Cycle Operations • Customer Retention • RFP review • Implementation Management • Loyalty Programs • Microsoft Excel • Microsoft Word • Cognos • Salesforce • SharePoint • SQL • ServiceNow • Strategic AlliancesAccomplishments: • Expertly managed tokenization of 250,000 consumer accounts in 2017 to achieve highest level of data security. • Reduced headcount by 30% during 2016 by identifying redundancies and non value-added activities within Payment Operations team.• Eliminated $250K in operating expenses through re-engineering of customer correspondence process during 2015.
Listed skills include Operations Management, Leadership, Team Leadership, Data Analysis, and 27 others.