Bill Heck, Capm, Psm1 Email & Phone Number

I collaborate effectively with cross-functional teams to deliver successful client onboarding projects, contributing to positive customer feedback and satisfaction

Minneapolis, Minnesota, United States

I led cross functional teams through end-to-end projects that included discovery, design, development and launch phases on projects with diverse technologies. I was accountable to budget, scope and timeline and developed project plans to ensure delivery on those metrics. I utilized agile methodology and scrum processes to deliver marketing, e-commerce, iOS and Android projects from initial estimate through launch.

Greater Minneapolis-St. Paul Area

I was promoted to lead a team of our strongest project managers to deliver an amazing customer experience to our largest client. In this role I bring a continuous improvement mindset which allows my team to be even more efficient. As one of the largest companies in their industry our client is growing rapidly. Our team’s increased efficiency and expertise has allowed us to take on more projects to assist them in their growth. By consistently developing the partnership, and delivering projects on time and within budget we earned the privilege of handling our client’s most important projects.

Greater Minneapolis-St. Paul Area

I managed projects from initiation to completion including building project timelines and defining scope to ensure each project milestone, deadline and budget consideration was met. Projects started with communication with key external and internal stakeholders to gain a strong understanding of the project objectives, followed by clear and concise communication throughout the project. As a result of the clarity achieved and the efficiencies it allowed, I managed multiple projects, both large and small, simultaneously while delivering on aggressive timelines and budgets. Considerations for each project included: securing project resources, monitoring project progress, assembling key deliverables, securing required approvals, and intelligently and proactively identifying risk to deliver a great customer experience.

Minneapolis, Minnesota

In this role, my number one goal was to achieve the campaign marketing goals for some of the nation’s largest retailers. I achieved this by providing consultation regarding digital media that best fit the campaign goals. Once media partners were determined I worked cross-functionally to execute campaign plans within budget. Once campaign plans were put in place I monitored and reported on key performance indicators to ensure campaigns met previously determined goals.

Eden Prairie

As a Creative Project Coordinator, I am responsible for working directly with top QSR and Fast Casual restaurants to provide creative assets for a variety of different projects. My duties include: • Manage multiple projects at once, ranging from 15 – 40 projects at any given time• Oversee small and large projects, including quick turn menu edits and large scale redesigns• Develop project plans, milestones, and required tasks for each project including defining objectives,creating schedules, and overseeing quality control throughout the entire project• Create project briefs outlining project plans and creative direction• Develop and maintain sensitive project timelines• Serve as a key liaison with other departments to ensure quality and accuracy of all projects• Troubleshoot software and hardware issues to ensure full project completion• Work cross-functionally with designers, developers, and customers to provide creative direction andproduct enhancements

Maple Grove, Mn

As a recruiter in the Energy and Commercial industries, I recruited top talent for a variety of companies. My duties included: - Placed both highly technical and non-technical candidates in a variety of positions- Performed phone and in-person interviews to determine top talent- Generated new business by identifying leads and setting meetings for Account Managers- Assisted candidates with job applications and resume building- Engaged in professional networking, such as meetings, events, lunches, industry dinners, career and college fairs

Burnsville, Mn

I built, maintained and expanded business relationships with customers while achieving assigned sales quotas. This called for me to proactively assess, clarify and validate customer needs on an ongoing basis. While engaging potential customers with rich historical stories about spectacular coins from the U.S. and all over the world, I also participated in regular sales training to learn new sales techniques. This culminated in me representing an entire range of company products to assigned customers while ensuring customers’ needs and expectations are met by the company.