Bill Hefley, Ph.D., Cop, Cmbe Email and Phone Number
Professor and Board Member | Experienced in launching and leading programs, designing courses and curriculum, consulting and appraising organizations | Focused on building skills and competencies for student success at
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Cognitive Sprints LLC
Bill Hefley, Ph.D., Cop, Cmbe's Location
Dallas-Fort Worth Metroplex, United States, United States
Bill Hefley, Ph.D., Cop, Cmbe's Contact Details
Bill Hefley, Ph.D., Cop, Cmbe work email
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Bill Hefley, Ph.D., Cop, Cmbe phone numbers
About Bill Hefley, Ph.D., Cop, Cmbe
Higher education professional, spanning curriculum design, program direction, faculty governance, teaching and research. Strong international and cross-cultural expertise.Currently:-- Program Director, MS Business Analytics and Clinical Professor at the Naveen Jindal School of Management at the University of Texas at Dallas-- Series Editor, Service Science series (Springer)Founding editor, interactions (ACM)Former Board member, Society for Disability StudiesBackground spans: service science, service innovation, service value networks, human capital management, sourcing (including outsourcing/offshoring), eSourcing Capability Model (eSCM-CL, eSCM-SP), People CMM (P-CMM), corporate social responsibility (CSR), IT governance, IT Service Management, software engineering, project management, organizational excellence/transformation/process improvement, ethical and social impacts of computing and analytics, human-computer interaction (HCI), human factors, technology transfer, disability studies and health care disparities
Bill Hefley, Ph.D., Cop, Cmbe's Current Company Details
Cognitive Sprints Llc
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Professor and Board Member | Experienced in launching and leading programs, designing courses and curriculum, consulting and appraising organizations | Focused on building skills and competencies for student success
Bill Hefley, Ph.D., Cop, Cmbe Work Experience Details
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Managing DirectorHighpoint Global Risk Advisors Llc Dec 2024 - Present
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Independent Board Member/Advisor To A Private Equity Portfolio CompanyCognitive Sprints Llc Aug 2024 - PresentCarrollton, Tx, UsIndependent Board Member/Advisor to a private equity portfolio company
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Clinical ProfessorThe University Of Texas At Dallas Aug 2015 - PresentRichardson, Texas, UsClinical Professor at the Naveen Jindal School of Management at The University of Texas at Dallas, teaching in a number of programs: undergraduate Information Technology and Systems, graduate Information Technology and Management, MBA programs, and executive programs in project management, product lifecycle and supply chain management, and organization behavior & coaching.Primary faculty member and course coordinator for our undergraduate Information Technology Infrastructure Management course. Course coordinator and faculty member for MBA core course in IS. Primary faculty for User Experience course.Elected to serve as Member of the Faculty Senate, our faculty governance body. Elected Secretary of the Faculty for 2018-2024. Was active in our Covid-19 continuity and resilience activities.Appointed to the Strategic Plan committee for the University, as well as numerous other committees, including advisory committees to our CIO and CISO. -
Program Director, Ms Business Analytics & Artificial Intelligence Cohort ProgramThe University Of Texas At Dallas Aug 2018 - Jul 2024Richardson, Texas, Us
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Secretary Of The FacultyThe University Of Texas At Dallas Jun 2018 - May 2024Richardson, Texas, Us
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Director, Ms Business Analytics (Flex, Cohort And Online Programs)The University Of Texas At Dallas Aug 2018 - Jun 2020Richardson, Texas, Us
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Assistant EditorCybersecurity Skills Journal May 2022 - Present
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Associate EditorInternational Journal Of Business And Data Analytics Apr 2020 - Present
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Series Editor, Service Science: Research And Innovations In The Service EconomySpringer Science+Business Media 2007 - 2022Berlin, Berlin, DeCo-editor, with Wendy Murphy, formerly of IBM Research, for this Springer book series that we launched in 2007. -
Founder And Managing DirectorItsqc, Llc Sep 2009 - Dec 2019Pittsburgh, Pa, UsITSqc, LLC, a spin-off from Carnegie Mellon University, was created to promote best practice models for the global IT-enabled services industry. Founded in 2009 by Bill Hefley, Jeff Perdue and Jane Siegel, ITSqc, LLC aimed to extend the impact of the eSourcing Capability Models (eSCM-SP for service providers and eSCM-CL for client organizations). The eSourcing Capability Models were originally developed at Carnegie Mellon University, ITSqc, LLC, provides support for these Models, eSCM-based methods for determining organizational capability, and related professional education programs. ITSqc, LLC worked with strategic partners and Authorized Organizations to support global adoption of the eSourcing Capability Models. -
Clinical Associate Professor Of Business AdministrationUniversity Of Pittsburgh Sep 2009 - Aug 2015Pittsburgh, Pa, UsBill Hefley was a faculty member in the Joseph M. Katz Graduate School of Business and College of Business Administration (CBA) at the University of Pittsburgh. He was a member of the Information Systems and Technology Management faculty at Pitt Business, he was also associated with the David Berg Center for Ethics and Leadership and the International Business Center, one of the first five national resource Centers for International Business Education and Research (CIBER), funded by the Department of Education, and was an affiliated faculty member of the Asian Studies Center, Center for Latin American Studies, and the Global Studies Center.At Pitt Business, Bill taught in the MBA and MS MIS programs, as well as in the undergraduate programs in CBA, including the leadership & ethics and global supply chain certificates and International Internships. He taught information systems, project management, strategic procurement and global sourcing, sustainability/social responsibility, and international business courses.He served several years as the Faculty Coordinator for the Katz Project Management certificate, and previously served for two years as Faculty Coordinator for supply chain management activities, including the SAP University Alliance program. During that time, Pitt completed offerings for graduate and undergraduate certificates and launched new SCM and IS majors. He chaired the MBA Core Committee for three years in the Katz School. -
Managing Principal ConsultantPinnacle Global Management Feb 2002 - Jul 2015Provided consulting and executive education services across the US, Europe and Asia, including consulting, appraisal, and training in these areas of expertise: software process improvement, service management, organizational capability determination and improvement, and human capital management. Clients included Sutherland Global Services, Ericsson, and TCS.Pinnacle Global Management, LLC, provided focused management consulting and executive education services across the globe. Pinnacle built on Dr. Bill Hefley's proven expertise in international consulting and development and delivery of education programs, focusing on service management, human capital management, corporate social responsibility (CSR), global sourcing, software process improvement, and organizational capability determination and improvement. -
Associate Teaching ProfessorCarnegie Mellon University Feb 2002 - Oct 2009Pittsburgh, Pa, UsProgram Director, Master of Science in Information Technology in IT Service Management (MSIT-ITSM), from 2008-2009. Led development of this new ITSM program. Taught sourcing management and service innovation.Was Associate Director of the IT Services Qualification Center, focused on ITES - IT enabled services, from 2002 to 2008.Primary author of the eSourcing Capability Model for Client Organizations (eSCM-CL).Program Director, Education and Training Initiatives for Korea. Through a joint program with the Korea IT Industry Promotion Agency (KIPA), supported the development of Korean software process improvement capabilities through education activities, including numerous seminars and development of a focused professional educational program for the Korean software industry. Managed and delivered executive education programs in Korea. -
Sr Member Of The Technical StaffSoftware Engineering Institute May 1987 - Dec 2002Pittsburgh, Pa, UsWas a key contributor to the Capability Maturity Modeling project at the Software Engineering Institute (SEI), where I was the team leader, product manager and co-author of the People Capability Maturity Model (People CMM) and a member of the CMMI Product Team.Other activities included early work with WWW and HTML; executive education for CERT; program office support; and technology transition activities, including management of university research projects. -
Principal ConsultantQ-Labs May 2000 - Feb 2002Høvik, Oslo, NoAs a principal consultant, a vice-president-level position in Q-Labs, a leading international professional services company specializing in software engineering practices headquartered in Europe, my efforts focused on strategic issues affecting the whole of Q-Labs and consulting activities with key client organizations. Direct responsibilities included managing Q-Labs’ relationship with the SEI; consulting, training and assessments using SW-CMM, People CMM and CMMI; and business development activities. Developed corporate strategy and relationships for rapid growth in the Asia-Pacific region. Contributed to corporate strategies, with emphasis on alliances, global growth, and product realization processes.Represented Q-Labs as a Resident Affiliate at the Software Engineering Institute, where I focused on continued maturation of the People CMM and the CMM Integration. Was a member of People CMM and CMMI product development teams at the SEI, and led two of the 16 SCAMPI pilot appraisals using CMMI, both in Europe. -
Executive ConsultantIbm Global Services Jan 1999 - May 2000Armonk, New York, Ny, UsAs an Executive Consultant with the Application Development Effectiveness (ADE) consulting practice within IBM Global Services, my consulting efforts focused on helping organizations, both internal and external, improve their application development and maintenance (ADM) effectiveness; and on strategic outsourcing account acquisition and transformation in Global Services’ outsourcing activities. Activities included pre-sales analysis and governance planning, as well as working post-deal with engagements that included major internal accounts in US and Asia-Pacific, as well as external clients seeking to improve their ADM effectiveness.Developed a strong governance approach for outsourcing a 2500+ person application development and maintenance (ADM) organization. I was an instructor for the global ADE methodology course at IBM’s Executive Consulting Institute, and a Resident Affiliate at the Software Engineering Institute, where I focused on continued maturation of the People CMM. -
Member Of The Technical StaffCert Division At The Software Engineering Institute 1993 - 1993Pittsburgh, Pennsylvania, UsAs a member of the CERT product development team, tracked emerging computer security vulnerabilities, coordinated the acquisition of technical information needed to prepare CERT Advisories from internal experts and vendor personnel, and prepared, coordinated, and released CERT Advisories. Successfully developed a seminar series, including product definition, direct marketing and onsite delivery. Assisted in the redesign of network security courses for managers and for system administrators, and designed a network security course for investigators. Assisted in the pilot delivery of this course to the Federal Bureau of Investigation, U.S. Secret Service, and the Royal Canadian Mounted Police. -
Human Factors Engineer, Specialist - Operational Support Engineering, Lockheed Missiles And Space CoLockheed Martin 1982 - 1987Bethesda, Md, UsSoftware Systems Engineer and Operation Support Engineering Specialist for multiple customers and internal engineering efforts-- Project Manager for development of Simulation and Training Laboratory for training USAF Manned Spaceflight Engineers for the STS-39 space shuttle mission-- Supervised Human Factors/Operations Analysis Group and Procedures Development Group for a major satellite ground station effort (MILSTAR). Led group which defined windowing system for use on custom hardware. Responsible for technical leadership, including cost and schedule management, as well as customer interface. Efforts included development of operations concepts, analysis of operator involvement and workload, computer-human interface definition and prototyping, display formatting and processing requirements, task and skill analysis and associated CDRL documentation. -- Principal analyst for MILSTAR operator proficiency training devices needs analysis and trade study -- Supported multiple business development and study efforts, including responsibility for a 200 page management plan for major proposal effort.
Bill Hefley, Ph.D., Cop, Cmbe Skills
Program Management
Management Consulting
Management
Outsourcing
Process Improvement
Project Management
Leadership
Governance
Consulting
Analysis
Integration
Business Strategy
Business Process Improvement
Crm
It Service Management
Cmmi
Software Development
Change Management
Strategic Planning
It Strategy
Software Project Management
Research
Business Transformation
Software Engineering
Business Development
Higher Education
Project Planning
Training
Proposal Writing
Cmm
Teaching
Vendor Management
Escm
Product Development
Strategic Partnerships
Global Sourcing
Itil
It Outsourcing
Strategic Consulting
It Management
Service Management
Corporate Social Responsibility
Supply Chain Management
Strategic Sourcing
Team Building
Student Engagement
Pcmm
User Centered Design
Usability Engineering
Human Factors Engineering
Bill Hefley, Ph.D., Cop, Cmbe Education Details
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Carnegie Mellon UniversityOrganization Science And Information Technology -
Carnegie Mellon UniversityEngineering And Public Policy
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University Of Southern CaliforniaSystems Management (Information Systems)
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San José State UniversityPsychology
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Excelsior UniversityComputer Science And Political Science
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IeeeComputer And Information Sciences And Support Services
Frequently Asked Questions about Bill Hefley, Ph.D., Cop, Cmbe
What company does Bill Hefley, Ph.D., Cop, Cmbe work for?
Bill Hefley, Ph.D., Cop, Cmbe works for Cognitive Sprints Llc
What is Bill Hefley, Ph.D., Cop, Cmbe's role at the current company?
Bill Hefley, Ph.D., Cop, Cmbe's current role is Professor and Board Member | Experienced in launching and leading programs, designing courses and curriculum, consulting and appraising organizations | Focused on building skills and competencies for student success.
What is Bill Hefley, Ph.D., Cop, Cmbe's email address?
Bill Hefley, Ph.D., Cop, Cmbe's email address is he****@****acm.org
What is Bill Hefley, Ph.D., Cop, Cmbe's direct phone number?
Bill Hefley, Ph.D., Cop, Cmbe's direct phone number is +141226*****
What schools did Bill Hefley, Ph.D., Cop, Cmbe attend?
Bill Hefley, Ph.D., Cop, Cmbe attended Carnegie Mellon University, Carnegie Mellon University, University Of Southern California, San José State University, Excelsior University, Ieee.
What are some of Bill Hefley, Ph.D., Cop, Cmbe's interests?
Bill Hefley, Ph.D., Cop, Cmbe has interest in Escm Cl, Including Outsourcing/offshoring, Corporate Social Responsibility (Csr), Human Capital Management, Human Factors, Cybersecurity, Escm Sp, Health, Service Innovation, Sourcing.
What skills is Bill Hefley, Ph.D., Cop, Cmbe known for?
Bill Hefley, Ph.D., Cop, Cmbe has skills like Program Management, Management Consulting, Management, Outsourcing, Process Improvement, Project Management, Leadership, Governance, Consulting, Analysis, Integration, Business Strategy.
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