Bill Hefley, Ph.D., Cop, Cmbe Email & Phone Number

Carrollton, Tx, Us

Independent Board Member/Advisor to a private equity portfolio company

Richardson, Texas, Us

Clinical Professor at the Naveen Jindal School of Management at The University of Texas at Dallas, teaching in a number of programs: undergraduate Information Technology and Systems, graduate Information Technology and Management, MBA programs, and executive programs in project management, product lifecycle and supply chain management, and organization behavior & coaching.Primary faculty member and course coordinator for our undergraduate Information Technology Infrastructure Management course. Course coordinator and faculty member for MBA core course in IS. Primary faculty for User Experience course.Elected to serve as Member of the Faculty Senate, our faculty governance body. Elected Secretary of the Faculty for 2018-2024. Was active in our Covid-19 continuity and resilience activities.Appointed to the Strategic Plan committee for the University, as well as numerous other committees, including advisory committees to our CIO and CISO.

Richardson, Texas, Us

Richardson, Texas, Us

Richardson, Texas, Us

Berlin, Berlin, De

Co-editor, with Wendy Murphy, formerly of IBM Research, for this Springer book series that we launched in 2007.

Pittsburgh, Pa, Us

ITSqc, LLC, a spin-off from Carnegie Mellon University, was created to promote best practice models for the global IT-enabled services industry. Founded in 2009 by Bill Hefley, Jeff Perdue and Jane Siegel, ITSqc, LLC aimed to extend the impact of the eSourcing Capability Models (eSCM-SP for service providers and eSCM-CL for client organizations). The eSourcing Capability Models were originally developed at Carnegie Mellon University, ITSqc, LLC, provides support for these Models, eSCM-based methods for determining organizational capability, and related professional education programs. ITSqc, LLC worked with strategic partners and Authorized Organizations to support global adoption of the eSourcing Capability Models.

Pittsburgh, Pa, Us

Bill Hefley was a faculty member in the Joseph M. Katz Graduate School of Business and College of Business Administration (CBA) at the University of Pittsburgh. He was a member of the Information Systems and Technology Management faculty at Pitt Business, he was also associated with the David Berg Center for Ethics and Leadership and the International Business Center, one of the first five national resource Centers for International Business Education and Research (CIBER), funded by the Department of Education, and was an affiliated faculty member of the Asian Studies Center, Center for Latin American Studies, and the Global Studies Center.At Pitt Business, Bill taught in the MBA and MS MIS programs, as well as in the undergraduate programs in CBA, including the leadership & ethics and global supply chain certificates and International Internships. He taught information systems, project management, strategic procurement and global sourcing, sustainability/social responsibility, and international business courses.He served several years as the Faculty Coordinator for the Katz Project Management certificate, and previously served for two years as Faculty Coordinator for supply chain management activities, including the SAP University Alliance program. During that time, Pitt completed offerings for graduate and undergraduate certificates and launched new SCM and IS majors. He chaired the MBA Core Committee for three years in the Katz School.

Provided consulting and executive education services across the US, Europe and Asia, including consulting, appraisal, and training in these areas of expertise: software process improvement, service management, organizational capability determination and improvement, and human capital management. Clients included Sutherland Global Services, Ericsson, and TCS.Pinnacle Global Management, LLC, provided focused management consulting and executive education services across the globe. Pinnacle built on Dr. Bill Hefley's proven expertise in international consulting and development and delivery of education programs, focusing on service management, human capital management, corporate social responsibility (CSR), global sourcing, software process improvement, and organizational capability determination and improvement.

Pittsburgh, Pa, Us

Program Director, Master of Science in Information Technology in IT Service Management (MSIT-ITSM), from 2008-2009. Led development of this new ITSM program. Taught sourcing management and service innovation.Was Associate Director of the IT Services Qualification Center, focused on ITES - IT enabled services, from 2002 to 2008.Primary author of the eSourcing Capability Model for Client Organizations (eSCM-CL).Program Director, Education and Training Initiatives for Korea. Through a joint program with the Korea IT Industry Promotion Agency (KIPA), supported the development of Korean software process improvement capabilities through education activities, including numerous seminars and development of a focused professional educational program for the Korean software industry. Managed and delivered executive education programs in Korea.

Pittsburgh, Pa, Us

Was a key contributor to the Capability Maturity Modeling project at the Software Engineering Institute (SEI), where I was the team leader, product manager and co-author of the People Capability Maturity Model (People CMM) and a member of the CMMI Product Team.Other activities included early work with WWW and HTML; executive education for CERT; program office support; and technology transition activities, including management of university research projects.

Høvik, Oslo, No

As a principal consultant, a vice-president-level position in Q-Labs, a leading international professional services company specializing in software engineering practices headquartered in Europe, my efforts focused on strategic issues affecting the whole of Q-Labs and consulting activities with key client organizations. Direct responsibilities included managing Q-Labs’ relationship with the SEI; consulting, training and assessments using SW-CMM, People CMM and CMMI; and business development activities. Developed corporate strategy and relationships for rapid growth in the Asia-Pacific region. Contributed to corporate strategies, with emphasis on alliances, global growth, and product realization processes.Represented Q-Labs as a Resident Affiliate at the Software Engineering Institute, where I focused on continued maturation of the People CMM and the CMM Integration. Was a member of People CMM and CMMI product development teams at the SEI, and led two of the 16 SCAMPI pilot appraisals using CMMI, both in Europe.

Armonk, New York, Ny, Us

As an Executive Consultant with the Application Development Effectiveness (ADE) consulting practice within IBM Global Services, my consulting efforts focused on helping organizations, both internal and external, improve their application development and maintenance (ADM) effectiveness; and on strategic outsourcing account acquisition and transformation in Global Services’ outsourcing activities. Activities included pre-sales analysis and governance planning, as well as working post-deal with engagements that included major internal accounts in US and Asia-Pacific, as well as external clients seeking to improve their ADM effectiveness.Developed a strong governance approach for outsourcing a 2500+ person application development and maintenance (ADM) organization. I was an instructor for the global ADE methodology course at IBM’s Executive Consulting Institute, and a Resident Affiliate at the Software Engineering Institute, where I focused on continued maturation of the People CMM.

Pittsburgh, Pennsylvania, Us

As a member of the CERT product development team, tracked emerging computer security vulnerabilities, coordinated the acquisition of technical information needed to prepare CERT Advisories from internal experts and vendor personnel, and prepared, coordinated, and released CERT Advisories. Successfully developed a seminar series, including product definition, direct marketing and onsite delivery. Assisted in the redesign of network security courses for managers and for system administrators, and designed a network security course for investigators. Assisted in the pilot delivery of this course to the Federal Bureau of Investigation, U.S. Secret Service, and the Royal Canadian Mounted Police.

Bethesda, Md, Us

Software Systems Engineer and Operation Support Engineering Specialist for multiple customers and internal engineering efforts-- Project Manager for development of Simulation and Training Laboratory for training USAF Manned Spaceflight Engineers for the STS-39 space shuttle mission-- Supervised Human Factors/Operations Analysis Group and Procedures Development Group for a major satellite ground station effort (MILSTAR). Led group which defined windowing system for use on custom hardware. Responsible for technical leadership, including cost and schedule management, as well as customer interface. Efforts included development of operations concepts, analysis of operator involvement and workload, computer-human interface definition and prototyping, display formatting and processing requirements, task and skill analysis and associated CDRL documentation. -- Principal analyst for MILSTAR operator proficiency training devices needs analysis and trade study -- Supported multiple business development and study efforts, including responsibility for a 200 page management plan for major proposal effort.

Ph.D., Organization Science And Information Technology

Ms, Engineering And Public Policy

Mssm, Systems Management (Information Systems)

Ba, Psychology

Bs, Computer Science And Political Science

Ieee Certifaied Assessor Training, Computer And Information Sciences And Support Services