Bill Higgins Email & Phone Number

Innovative and customer-focussed IT & business solutionsWorking within IT senior leadership since 2005, I thrive on building and empowering cohesive teams that run and deliver enterprise level services and projects. Working with a range of stakeholders and suppliers, I have international experience of delivering change within companies in Jersey, the UK, Europe, the US & SA.I believe that building great professional relationships is crucial to successful service and project delivery. A connected and harmonious team allows us to work together to make the changes and achieve the outcomes central to a project's success. My commitment to each company I have worked for has given me Operational Management experience, end-to-end experience of managing projects, identifying business drivers and risks and realising business value. With my technical background, project management experience, business analyst skills and digital transformation knowledge, I am well equipped to lead from a position of authority and confidence. I have a track record of bringing innovative solutions to optimise processes, ensuring a project is completed with excellence in a timely manner, securing both customer & my own satisfaction.Qualifications & Training: ✓ Prince2 (Practitioner, Axelos)✓ Project Management Professional (PMP), Project Management Institute (PMI)✓ ITIL 4 Foundation, Axelos✓ ICSA Foundation, The Chartered Governance Institute✓ ISO 31000 Risk Management Training, RIGGERT✓ FinTech Introduction Certificate, Hong Kong University✓ StreamServe Certified Professional, OpenText✓ISS Certified Ethical Hacker✓ Core Leadership Program, Mind2Learn✓Negotiation Skills, Scotwork✓BSc (Hons) Applied Computer Science & Cybernetics, 2:1, Reading UniversitySkills:✓ IT & Operations management✓ Process development & optimisation✓ Business management✓ Team management✓ Project management✓ Budgeting✓ Change management✓ Solution design✓ Requirements gathering✓ Supplier management✓ Strategic planning✓ Onboarding and training new staff✓ Problem management✓ Process optimisation✓ Business analysis✓ Customer relations✓ Account management✓ Service delivery✓ Professional Services Management ✓ Training Management✓ Presales

Listed skills include Pre Sales, Team Management, Management, Solution Architecture, and 15 others.

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  Operations Manager

  Enhance Group

  Saint Helier, Je