Expertise: Technology & HRIS Operations | Resource Planning | Quality AssuranceProgressive opportunities have resulted in capturing opportunities, fostering brand loyalty, and delivering superior customer experiences through industry research, analyses, planning, risk management, and commitment to customer success.To drive portfolio and revenue growth, I develop and execute marketing and sales campaigns to drive public relations, trade shows, speaking opportunities, and customer referrals. I also develop and manage campaigns through social media, cementing my reputation as a “go-to” partner in HRIS operations while securing opportunities to host SHRM event breakouts that support SHRM and HR certification points. As a take-charge leader in tradeshow operations, I secure optimal booth presence, design booth presentations, strategize give-aways, and manage lead magnets that have delivered hundreds of thousands in new annual revenue. Through collaborative and solo project management, I ensure seamless integrations utilizing technologies that include SAP, Oracle, ICIMS, etc. to drive positive customer experiences.My engagement with customers coupled with my industry knowledge and proactive assessments result in a thorough understanding of current and future needs and resulted in award of a very lucrative city contract. Developing a comprehensive customer profile led to a soup-to-nuts program that established trust and resolved the critical roadblock to meet that customer's needs. That contract further resulted in significantly increased referral business and industry speaking opportunities.During 2020, I successfully created innovative training, email, and voicemail campaigns, while mastering pipeline and forecasting tools to capture new opportunities.Finally, I work with IT on system upgrades to maximize capabilities, developing reports that educate stakeholders while creating “parent companies” for flawless “click-of-the-button” field operations connections