Bill Hough, Pmp Email & Phone Number

Recruited, hired, trained, and managed technical writing team. As documentation project manager, met regularly with engineers and product managers to ensure that our documentation satisfied customer requirements. Edited documentation to verify accuracy and optimum customer usability. Created and revised technical documentation for land mobile radio (LMR) hardware and software. Created manuals, online help, and quick reference guides.

Created and revised technical documentation for land mobile radio (LMR) hardware and software. Created manuals, application notes, and quick reference guides. As documentation project manager, met regularly with engineers and product managers to ensure that our documentation satisfied customer requirements. Edited documentation to verify accuracy and optimum customer usability.

As consultant from the Buchanan Technologies agency, managed communications program for 90-site IT migration involving data center infrastructure, applications, and data. Planned, wrote, and distributed critical technical information updates for IT personnel, users, managers, and customers. Created SharePoint-based wiki to communicate weekly program progress. Used eSurveyspro tool to create and distribute surveys for collecting customer data in user acceptance testing (UAT). Member of project management organization team (PMO).

As consultant from the Staff Perm agency, wrote user software technical manuals for advanced legal discovery software. Wrote installation, administration, and integration manuals and user guides.

Created procedures and configuration guides for managed hosted network Information Technology (IT) infrastructure and cloud-based systems. Wrote company-specific Agile process document. Member of Verizon's Employee Advisory Panel, providing focus group feedback to Verizon's User Experience Team.

As consultant from Red River Solutions, wrote IT security policies and procedures.

Managed technical documentation program for Central Payments back-office check processing software. Developed project schedules based on consultation with product management, development, and quality assurance (QA) departments. Led writing team creating technical user manuals and release notes for financial services industry applications. Published these manuals on corporate wiki.

As consultant from the Glotel agency, wrote Method of Procedure (MOP) documents for Nokia Siemens Networks One-NDS Lightweight Directory Access Protocol (LDAP) database management application. This application supports service providers' IP multimedia subsystems (IMS).

Created and revised technical manuals for Cisco Unified Communications Manager (Call Manager) IP telephony control software, primarily installation and upgrade manuals. Created technical manuals as part of product development scrum teams using Agile methodology. Published and continually updated online matrix showing Cisco Unified Communications Manager's compatibility with other Cisco products. As documentation project manager for install/upgrade and server virtualization writing teams, performed the following tasks for groups of writers working in various offices in the United States and India:* Represented documentation department at product planning meetings. Communicated with engineers, product managers, and other subject matter experts to verify that documentation satisfied customer requirements. * Created team documentation project plans based on internal development specifications for new product releases. Verified that our department's documentation accurately and completely covered new releases' enhancements. * Led regularly-scheduled meetings with writing teams. Communicated essential information from management to team members.

Created and revised technical documentation for land mobile radio (LMR) hardware and software. Created manuals, application notes, and quick reference guides. Recruited, hired, trained, and managed department of five contract technical writers. As documentation project manager, met regularly with engineers and product managers to ensure that our documentation satisfied customer requirements. Edited documentation to verify accuracy and optimum customer usability.

Created Sarbanes-Oxley (SOX) documentation describing the company's various departments' IT activities. Designed the corporate standard template for this documentation. Interviewed representatives of each department. Identified process points at which IT accuracy and integrity were vulnerable to compromise.

Recruited, hired, trained, and managed department of thirteen technical writers who produced administrator-level technical documentation and online help for a very wide variety of enterprise software applications. Trained experienced writers to be more efficient by using more advanced features of publishing tools with which they were already familiar. As documentation project manager, coordinated the work of writers in four U. S. offices and Australia to produce technical documentation for database, job scheduling, and repository applications.

As consultant from the Kforce agency, completed business analyst tasks to create IT business process manual. Designed the corporate standard template for this manual. Interviewed managers from a variety of disciplines to create comprehensive guide to the division's IT processes, including Visio diagrams of these processes. Creating this manual enabled the division to achieve corporate IT compliance.

Produced installer-level technical documentation for telephone system hardware and software, including context-sensitive online help for PBX programming GUIs.* Manager, Documentation – 1996 to 2002: Recruited, hired, trained, and managed department of fifteen technical writers and three supervisors. Directed complex workflows between engineering and product management groups in the U. S. and Japan to publish accurate technical information on schedule. Selected by my manager to prepare and deliver presentations to upper management. Implemented email notification service to broadcast news of new & revised documentation, alerting subscribers about critical updates in technical information. Established standards for published output files and paper documents, ensuring conformance to requirements of external print vendors and warehouse. * Supervisor, Documentation – 1994 to 1996: Supervised six technical writers. Created policy manual for technical writers to document standard departmental procedures, facilitating faster assimilation of new employees.* Senior Technical Writer – 1993 to 1994: Published more than 30 new manuals of 200+ pages each. System administrator for documentation department LAN, saving the expense of hiring another employee for this function.* Technical Writer – 1990 to 1993: Created and revised telephone system technical bulletins covering specific focused topics. Distributed these bulletins to paid subscribers, producing revenue. In videos for product marketing and training, wrote & voiced copy and shot video. My work with these videos saved the considerable expense of outsourcing these video production services.

Enrolled In Mba Program

Completed courses in Operations Management, Marketing Management, Human Behavior in Organizations, and Global Business

Bs, Electrical Engineering

Ba, Broadcasting

Activities and Societies: Alpha Chi National Collegiate Honor Society, Student Senate Representative from Broadcasting DepartmentGraduated.