Bill Hough, Pmp Email & Phone Number

Recruited, hired, trained, and managed technical writing team. As documentation project manager, met regularly with engineers and product managers to ensure that our documentation satisfied customer requirements. Edited documentation to verify accuracy and optimum customer usability. Created and revised technical documentation for land mobile radio (LMR).

Created and revised technical documentation for land mobile radio (LMR) hardware and software. Created manuals, application notes, and quick reference guides. As documentation project manager, met regularly with engineers and product managers to ensure that our documentation satisfied customer requirements. Edited documentation to verify accuracy and.

As consultant from the Buchanan Technologies agency, managed communications program for 90-site IT migration involving data center infrastructure, applications, and data. Planned, wrote, and distributed critical technical information updates for IT personnel, users, managers, and customers. Created SharePoint-based wiki to communicate weekly program.

As consultant from the Staff Perm agency, wrote user software technical manuals for advanced legal discovery software. Wrote installation, administration, and integration manuals and user guides.

Created procedures and configuration guides for managed hosted network Information Technology (IT) infrastructure and cloud-based systems. Wrote company-specific Agile process document. Member of Verizon's Employee Advisory Panel, providing focus group feedback to Verizon's User Experience Team.

As consultant from Red River Solutions, wrote IT security policies and procedures.

Managed technical documentation program for Central Payments back-office check processing software. Developed project schedules based on consultation with product management, development, and quality assurance (QA) departments. Led writing team creating technical user manuals and release notes for financial services industry applications. Published these.

As consultant from the Glotel agency, wrote Method of Procedure (MOP) documents for Nokia Siemens Networks One-NDS Lightweight Directory Access Protocol (LDAP) database management application. This application supports service providers' IP multimedia subsystems (IMS).

Created and revised technical manuals for Cisco Unified Communications Manager (Call Manager) IP telephony control software, primarily installation and upgrade manuals. Created technical manuals as part of product development scrum teams using Agile methodology. Published and continually updated online matrix showing Cisco Unified Communications Manager's.

Created and revised technical documentation for land mobile radio (LMR) hardware and software. Created manuals, application notes, and quick reference guides. Recruited, hired, trained, and managed department of five contract technical writers. As documentation project manager, met regularly with engineers and product managers to ensure that our.

Created Sarbanes-Oxley (SOX) documentation describing the company's various departments' IT activities. Designed the corporate standard template for this documentation. Interviewed representatives of each department. Identified process points at which IT accuracy and integrity were vulnerable to compromise.

Recruited, hired, trained, and managed department of thirteen technical writers who produced administrator-level technical documentation and online help for a very wide variety of enterprise software applications. Trained experienced writers to be more efficient by using more advanced features of publishing tools with which they were already familiar. As.

As consultant from the Kforce agency, completed business analyst tasks to create IT business process manual. Designed the corporate standard template for this manual. Interviewed managers from a variety of disciplines to create comprehensive guide to the division's IT processes, including Visio diagrams of these processes. Creating this manual enabled the.

Produced installer-level technical documentation for telephone system hardware and software, including context-sensitive online help for PBX programming GUIs.* Manager, Documentation – 1996 to 2002: Recruited, hired, trained, and managed department of fifteen technical writers and three supervisors. Directed complex workflows between engineering and.

Enrolled In Mba Program

Completed courses in Operations Management, Marketing Management, Human Behavior in Organizations, and Global Business

Bs, Electrical Engineering

Ba, Broadcasting

Activities and Societies: Alpha Chi National Collegiate Honor Society, Student Senate Representative from Broadcasting DepartmentGraduated.