Bill Jankowski Email & Phone Number

Poughkeepsie, New York, United States

 Manage end-to-end product fulfillment process for Books/Product (print and digital) division from order entry to warehouse (process flows/improvements, fulfillment, reconciliation, and payment)  Manage third party vendor as it relates to all Customer Service contacts and activities – budget, procedures, compliance, quality, and projects  Oversee the management, implementation, and integration of all Customer Service online web portals Facilitate and implement operational aspects for both print and digital webstore product marketing efforts/offers from inception ensuring system application, securing payment and delivery of product Develop creative, attainable, and cost-effective solutions to achieve marketing objectives in line with limited and various system capabilities Act as liaison between the products business and finance as it relates to planning and integration into our financial system (Oracle) Manage Pre-Packaged Insert program - coordinating approval, communication, and delivery on all new insert ads, maintaining adherence to allocated budget Coordinate processes between third party vendor and products collection agency to recoup lost payments

White Plains, New York, United States

 Manage end-to-end product fulfillment process for Books/Product division from order entry to warehouse Manage third party vendor relationships, budgets and process flows through billing, fulfillment, reconciliation, and payment Negotiate cost management opportunities across third-party contracts and processes Apply creative solutions to fulfillment objectives and cost-cutting measures Consult marketing team in development of marketing plans/promotions and products Facilitate and implement all product marketing efforts/offers from inception to delivery of product, to billing and securing payment. Develop creative, attainable solutions to achieve marketing objectives in line with limited system capabilities Organize and facilitate third-party purchase orders to obtain shipping material and products Manage Pre-Packaged Insert program - coordinating approval, communication, and delivery on all new insert ads, maintaining adherence to allocated budget Project manager – New product/concept development Advise and implement cost reduction and process improvement billing/product delivery announcement at third-party letter shop

White Plains, Ny

 Manage end-to-end product fulfillment process for Books/Product division from order entry to warehouse Manage third party vendor relationships, budgets and process flows through billing, fulfillment, reconciliation, and payment Consult marketing team in development of marketing plans/promotions and products Facilitate and implement all product marketing efforts/offers from inception to delivery of product, to billing and securing payment. Develop creative, attainable solutions to achieve marketing objectives with limited system capabilities Manage Pre-Packaged Insert program - coordinating approval, communication, and delivery on all new insert ads, maintaining adherence to allocated budget Advise and implement cost reduction and process improvement billing/product delivery announcement at third-party letter shop

 Implemented and managed North American (Interactive Voice Response) system including call flow, application design, prompt review, enhancements, customer trending and iPhone application Designed, implemented and managed real time customer satisfaction monitoring via after call survey Managed Verizon telephony infrastructure internally/offshore/onshore including ECR application design, toll free number inventory management and all business related telephony requests Managed the business side of all Customer Care IT initiatives including, call center reporting, revenue tracking tools, and agent incentive applications Developed and Managed comprehensive customer trend tracking models for all North American product lines used for analysis to present to Senior Executives Designed North American extranets, which supplied outsourced telephone and mail suppliers with the most current information on policy, procedure, training, sales and communications Business Administrator of Global Customer Care Database, which provided a uniform platform for customer data for countries across the RD Global landscape  Assisted in managing all mail processing procedures for 17 magazine titles and multiple books and products divisions implementing cost savings initiatives